Toyota of Rockwall

Awesome service The reason I come here is that T of RW always exceeds my expectations. Justin saved me money, and I only ended up paying a third on a repair that I The reason I come here is that T of RW always exceeds my expectations. Justin saved me money, and I only ended up paying a third on a repair that I thought would cost over $300.00. Honesty from mechanics speaks highly of Toyota of Rockwall's integrity, and that is something money cannot buy. Thank you Justin, and thank you Toyota of Rockwall. I will be coming back. More

Great until I was lied to I specifically asked him to fix the nail in the driver side back tire! Not once but twice did I ask about it. When I called to check on the truck he s I specifically asked him to fix the nail in the driver side back tire! Not once but twice did I ask about it. When I called to check on the truck he said he will check on it. He then called back and said they rotated the tires and didn’t find a nail! Well that’s a lie. Guess what, the nail is still there and now I’m going to have to take more time out to get the tire fixed someplace else. I won’t be servicing my truck on rockwall Toyota again. It was a waste of my time and I don’t like be lied to. More

Excellent Service! Brett was fast and very helpful! He made it a pleasant experience. I feel confident this dealership will take care of any issues that arise. Brett was fast and very helpful! He made it a pleasant experience. I feel confident this dealership will take care of any issues that arise. More

Great car buying experience My car buying experience was fast and easy. This is the third car I have brought from Toyota of Rockwall. Both Phillip and Dontrell were great as my My car buying experience was fast and easy. This is the third car I have brought from Toyota of Rockwall. Both Phillip and Dontrell were great as my saleperson and Joey was very helpful in finance. Will continue to do business with them. More

10,000 Service Check The employees were super friendly, willing to answer my questions and proactive about my check in and check out process. Thank you for being customer The employees were super friendly, willing to answer my questions and proactive about my check in and check out process. Thank you for being customer oriented. More

Taking care of buisness Larry was pleasant over the phone and ready to get my wife’s Rav 4 in the shop as soon as I arrived. Dropped off late on Friday and had an diagnosis b Larry was pleasant over the phone and ready to get my wife’s Rav 4 in the shop as soon as I arrived. Dropped off late on Friday and had an diagnosis by Saturday morning. I got there Saturday afternoon to pick her car up, the service was done as well as 2 recalls being taken care of, it was washed and ready to roll! Thanks a Larry. More

Excellent The service was great. Pedro was an excellent sales person. I will recommend him to other people he really helped us out reaching a reasonable price f The service was great. Pedro was an excellent sales person. I will recommend him to other people he really helped us out reaching a reasonable price for our new truck. I am hoping to work with him in the future. More

fast friendly excellent service Everyone is so friendly and helpful at Rockwall Toyota. I was able to schedule my service when it was convenient for me. They greeted me at my car a Everyone is so friendly and helpful at Rockwall Toyota. I was able to schedule my service when it was convenient for me. They greeted me at my car as soon as I pulled into the service area. They promptly started on my car on time after offering me coffee and fresh baked cookies. Brad made sure I knew where the refreshment/waiting area was located as well as the ladies' room. They finished my car in the time they estimated and asked if I had any questions. I had had a glitch with my door locks (user error haha) but they showed me how to set it to my preferences. All in all, a pleasant experience. I would definitely (and do) recommend Rockwall Toyota for service or for purchasing a new car. More

TERRIBLE PLACE!! We went to buy a 3 year old truck with 19,000 miles on it, so we wanted to take it to our mechanic before we bought it. The salesman called later tha We went to buy a 3 year old truck with 19,000 miles on it, so we wanted to take it to our mechanic before we bought it. The salesman called later that night (our mechanic appointment was the next day) and told us someone was coming to buy the truck at 530 that day so if we didnt come buy it immediately, it would be gone. The high pressure sales pitches where the salesman makes things up is just ridiculous! Already, we were a little weary of their tactic. We called their bluff and said if it doesnt sell, we will be there tomorrow to take it to our mechanic and shockingly, the truck didnt sell and was still there. We took it to our mechanic who said it needed $5,000 of suspension work and it had obviously been off-roading. The dealer claimed it wasn't logical since it was a leased vehicle and said their mechanics went through it and it passed inspection so no work needed to be done. Then said they misquoted us the price by $2000 on the email so there was no wiggle room for price to fix the broken items. We pointed out that even if they misquoted us $2000 (which im sure isnt true anyway, the car has been at their lot for 6 weeks now, weve been watching online as they lower the price every week or two), it needs $5000 of suspension work, so its still $3000 over priced. While they went to discuss it with the service department, the sales manager asked my husband who he would be voting for in the next election, then when my husband told him a couple of his maybes, the salesman commented something about us being "those kind of people" and started in on the tv shows we watch and who we support politically. This is NOT an acceptable conversation from a car salesman!! We ended up walking out and went to another toyota dealership where we bought a brand new sequoia and also a new 86, totally unplanned but the next dealership was so easy to work with and professional, we fell in love with the cute little sports car. More

Awesome customer service!! The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out qui The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out quickly! More