Toyota of Rockwall

Went in to window shop .... left with a car I was rough on the sales team. Got the deal I wanted with getting less for my 4 trades than I expected. Nice facility. Some lag time between making th I was rough on the sales team. Got the deal I wanted with getting less for my 4 trades than I expected. Nice facility. Some lag time between making the deal and getting to see someone in finance. If anything, that is where the breakdown in their system exist. Overall we had a great time and the sales team was fantastic. Scott, the finance person we saw was also amazing. The entire team appears to be above par. Just need to fix the lag time to finance. More

It was nice experience but long process! One reason I don't like buying a car is the long process. Everyone was nice and professional. But the amount of time one is there, they need to offer One reason I don't like buying a car is the long process. Everyone was nice and professional. But the amount of time one is there, they need to offer more than water. Other beverages and snacks are needed! LOL This was a weekday. I don't live close to dealership, still had an hour drive home. Started at 2pm, left at 6pm and I already knew exactly what I wanted - did a quick test drive. Review my car I was trading in, then waiting to see finance (1 hour). Then in finance was over hour. I have excellent credit, plus put significant down. You'd think by now, this process would be faster. NOPE! Next time, if I walk in with entire payment, would it be less time? I've already had my first 5,000 mile service with an appointment - waited over 2 hours! WTH. Go there before my 9am apointment and left after 11am. That part STINKS! I don't have all day to wait for my tires to rotate. What's the point of an appointment? More

IT Was ok with your sales staff your people at the dealership were very nice and I appreciate there time with us. thank you for your service and I enjoy my new car . thank you very your people at the dealership were very nice and I appreciate there time with us. thank you for your service and I enjoy my new car . thank you very much More

Great Prices and a Great Sales Team Ken Campbell, Alan Schwerdt and Brett Eising worked with me to get the best possible deal on a new truck. I really appreciated the time they took to Ken Campbell, Alan Schwerdt and Brett Eising worked with me to get the best possible deal on a new truck. I really appreciated the time they took to get the deal done. It was a very fast transaction at a very fair price according to Kelly Blue Book. Probably one of the best deals I could've gotten anywhere after researching trucks and prices for the last 4 months.I highly recommend Ken Campbell, Alan Schwerdt and Brett Eising at this Dealership! More

No hassle...cut to the chase My car dealer made my experience easy and hasslefree. I loved that Robert treated us like he knew us and didn’t waste our time. My car dealer made my experience easy and hasslefree. I loved that Robert treated us like he knew us and didn’t waste our time. More

Integrity goes a long way The sales consultant, Paul Greene, was very helpful and got an issue with the car taken care of very quickly. My issue is not with him but rather with The sales consultant, Paul Greene, was very helpful and got an issue with the car taken care of very quickly. My issue is not with him but rather with sales and/or finance management. The price of the car was correct when I first reached a deal but once the paperwork was signed I noticed the price they sold me the car was almost $1000 more! Now, I realize I made a huge mistake in not verifying and I take full responsibility for that but I am absolutely furious that this dealership essentially stole a $1000 from me in their shady tactics. I will never do business at this dealership again and will never recommend it either. Honesty and integrity actually mean something to me, and it’s obvious Toyota of Rockwall does not share these same values. More

Great Service 💯💯💯 Courtney was exceptional. We were about to get in the dealership, test drive the vehicle, and we were on our way. She has great customer service skill Courtney was exceptional. We were about to get in the dealership, test drive the vehicle, and we were on our way. She has great customer service skills. She was kind and she helped us out a lot. She gave us a lot of I formation regarding cars. More

Great service, quick and super nice staff Moved to the local area and it was time for the standard service. Everything from the greeting at arrival to pickup of my tundra was great. They kept Moved to the local area and it was time for the standard service. Everything from the greeting at arrival to pickup of my tundra was great. They kept to the time they said it would take and the wash/vacuum was nice as well. Super nice staff and clean facility. Very pleased! More

Super awesome experience Very friendly staff from salesman to finance guy. And the whole process was fairly quick. Also these guys will go to bat for you. If your looking for Very friendly staff from salesman to finance guy. And the whole process was fairly quick. Also these guys will go to bat for you. If your looking for a new car, weather it be used or brand new, Toyota of Rockwall is the place to go. I am a very happy customer. Just stop on and ask for Seth and he’ll take good care of you! 😊 More

Easy and Quick Scheduling the appointment was easy on line and when I arrived, the service bay was not "hidden" like some dealerships. The service work was done quic Scheduling the appointment was easy on line and when I arrived, the service bay was not "hidden" like some dealerships. The service work was done quickly while I waited. More