Toyota of Rockwall

Taking care of buisness Larry was pleasant over the phone and ready to get my wife’s Rav 4 in the shop as soon as I arrived. Dropped off late on Friday and had an diagnosis b Larry was pleasant over the phone and ready to get my wife’s Rav 4 in the shop as soon as I arrived. Dropped off late on Friday and had an diagnosis by Saturday morning. I got there Saturday afternoon to pick her car up, the service was done as well as 2 recalls being taken care of, it was washed and ready to roll! Thanks a Larry. More

Excellent The service was great. Pedro was an excellent sales person. I will recommend him to other people he really helped us out reaching a reasonable price f The service was great. Pedro was an excellent sales person. I will recommend him to other people he really helped us out reaching a reasonable price for our new truck. I am hoping to work with him in the future. More

fast friendly excellent service Everyone is so friendly and helpful at Rockwall Toyota. I was able to schedule my service when it was convenient for me. They greeted me at my car a Everyone is so friendly and helpful at Rockwall Toyota. I was able to schedule my service when it was convenient for me. They greeted me at my car as soon as I pulled into the service area. They promptly started on my car on time after offering me coffee and fresh baked cookies. Brad made sure I knew where the refreshment/waiting area was located as well as the ladies' room. They finished my car in the time they estimated and asked if I had any questions. I had had a glitch with my door locks (user error haha) but they showed me how to set it to my preferences. All in all, a pleasant experience. I would definitely (and do) recommend Rockwall Toyota for service or for purchasing a new car. More

10,000 Service Check The employees were super friendly, willing to answer my questions and proactive about my check in and check out process. Thank you for being customer The employees were super friendly, willing to answer my questions and proactive about my check in and check out process. Thank you for being customer oriented. More

Smooth Went through the Costco program. Dealership contacted me in timely manner. Easy pick up. Mr. Dial was very friendly. He went above and beyond even aft Went through the Costco program. Dealership contacted me in timely manner. Easy pick up. Mr. Dial was very friendly. He went above and beyond even after I already purchased the vehicle, More

Excellent services from the sales consultant and the The only down point was with the final person I spoke with on finance. When I signed the documents he gave no any explanation on what I was signing an The only down point was with the final person I spoke with on finance. When I signed the documents he gave no any explanation on what I was signing and the details on the loan I was receiving. More

TERRIBLE PLACE!! We went to buy a 3 year old truck with 19,000 miles on it, so we wanted to take it to our mechanic before we bought it. The salesman called later tha We went to buy a 3 year old truck with 19,000 miles on it, so we wanted to take it to our mechanic before we bought it. The salesman called later that night (our mechanic appointment was the next day) and told us someone was coming to buy the truck at 530 that day so if we didnt come buy it immediately, it would be gone. The high pressure sales pitches where the salesman makes things up is just ridiculous! Already, we were a little weary of their tactic. We called their bluff and said if it doesnt sell, we will be there tomorrow to take it to our mechanic and shockingly, the truck didnt sell and was still there. We took it to our mechanic who said it needed $5,000 of suspension work and it had obviously been off-roading. The dealer claimed it wasn't logical since it was a leased vehicle and said their mechanics went through it and it passed inspection so no work needed to be done. Then said they misquoted us the price by $2000 on the email so there was no wiggle room for price to fix the broken items. We pointed out that even if they misquoted us $2000 (which im sure isnt true anyway, the car has been at their lot for 6 weeks now, weve been watching online as they lower the price every week or two), it needs $5000 of suspension work, so its still $3000 over priced. While they went to discuss it with the service department, the sales manager asked my husband who he would be voting for in the next election, then when my husband told him a couple of his maybes, the salesman commented something about us being "those kind of people" and started in on the tv shows we watch and who we support politically. This is NOT an acceptable conversation from a car salesman!! We ended up walking out and went to another toyota dealership where we bought a brand new sequoia and also a new 86, totally unplanned but the next dealership was so easy to work with and professional, we fell in love with the cute little sports car. More

Awesome customer service!! The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out qui The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out quickly! More

Seatbelt repair. Repair of seatbelt. Speedy, Helpful and knowledgeable staff. Comfortable waiting area. Free coffee to start my day was appreciated. Stefanie was ver Repair of seatbelt. Speedy, Helpful and knowledgeable staff. Comfortable waiting area. Free coffee to start my day was appreciated. Stefanie was very pleasant to deal with vry informative. More