Toyota of Rockwall

Outstanding service in the Sales Department I recently purchased a new 2019 Tundra Platinum and was able to work out the details of the purchase over email and a couple of phone calls to confirm I recently purchased a new 2019 Tundra Platinum and was able to work out the details of the purchase over email and a couple of phone calls to confirm what I was looking to pick up. The purchasing price was sent over email. I was worried that when I showed up to the dealer they might try to say that the price was only for the vehicle not the upgrades done, or well that vehicle is no longer in inventory, but we can get you into this vehicle. That was not the case at all. I left a credit card number to reserve the vehicle so they could put it on the back lot. The night I showed up to the dealer the receptionist was able to locate my salesperson Karl who met me a few minutes later. Karl was unable to help me due to a customer that he had been with all day, but he had caught Phillip up on the details and let me know he would get me set up and going. Phillip had the new vehicle pulled up front and I was able to take it out for a test drive. He then showed me all the features and details about the vehicle. He verified the price that was quoted in the email and asked if I would be financing through them or if I had pre-approval. I let him know that I had been preapproved but wanted to see if they could beat the interest rate on the loan I was already approved for. He handed me off to the finance manager Joey who was able to beat the interest rate from my bank. Once paperwork was signed Phillip gave me a more in depth run down of the features inside the vehicle and got my phone set up and running on the Bluetooth. The best part of the experience is I was in and out of the dealer within about 3 to 3 1/2 hours. I will definitely being buying my wife's next vehicle through this dealership. More

Les and Brian Both salesmen were helpful and detailed. Les went at great length to get the exterior and interior colors, I wanted in a new vehicle. He went over a Both salesmen were helpful and detailed. Les went at great length to get the exterior and interior colors, I wanted in a new vehicle. He went over all the features after purchase and sent my phone for the Bluetooth option. More

Good experience Great customer service and very helpful with picking out what I wanted. Also, they were helpful with walking through the new features of the vehicle. Great customer service and very helpful with picking out what I wanted. Also, they were helpful with walking through the new features of the vehicle. More

False promises False gimmicks and promises, put a hit on your credit then tell you to come sign papers, when you do the payments are inflated and not the agreed pric False gimmicks and promises, put a hit on your credit then tell you to come sign papers, when you do the payments are inflated and not the agreed price. More

Awesome!! My husband and I have nothing but good things to say about our experience with Toyoto of Rockwall! Everyone was very easy to work with and helped exp My husband and I have nothing but good things to say about our experience with Toyoto of Rockwall! Everyone was very easy to work with and helped explain everything about our purchase. More

Follow thru on Commitmennt Bought Explorer from them and followed thru on commitment post sale. Appreciate the integrity. Straight forward pricing and simple financing. I would Bought Explorer from them and followed thru on commitment post sale. Appreciate the integrity. Straight forward pricing and simple financing. I would buy another car from them for sure! More

Good Experience Process was quick and simple. I pulled into the drop off area and was immediately greeted. Told him what I was needing and he had me on my way quick Process was quick and simple. I pulled into the drop off area and was immediately greeted. Told him what I was needing and he had me on my way quickly. The next day I was called and provided an estimate. He was able to email me the estimate. They had to order a part so it took a couple of days. Each day he called me to let me know the status. Picking it up was just as fast. Paid at the cashier and they had my truck waiting. More

Maintenance Service Everyone one was nice. Especially the lady who took care of me. Definitely will be back. Sorry I don’t remember her name. She has short blonde hair. A Everyone one was nice. Especially the lady who took care of me. Definitely will be back. Sorry I don’t remember her name. She has short blonde hair. An older lady very sweet. More

Had good experience Ken was a good dude and very honest and very easy to work with.....I would definetly recommend anyone to come buy a car from him Ken was a good dude and very honest and very easy to work with.....I would definetly recommend anyone to come buy a car from him More