Toyota of Rockwall

Service Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The ser Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The service department always follows up to ensure complete customer satisfaction. More

10k service Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there we Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there were at least 10 other customers at the time. I was even offered a warm cookie as I waited. Great customer service. More

Leased my dream car! Brian Dial is the man to see if you want the car of your dreams! He listens and makes it happen. I turned in a leased Prius for a new leased Prius the Brian Dial is the man to see if you want the car of your dreams! He listens and makes it happen. I turned in a leased Prius for a new leased Prius the same day and I live in Dallas, but it is worth the drive. More

Disappointing service I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service advis I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time. More

Informative, Helpful, and Polite Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven it, he loves it too. I appreciate the extra services I will receive with the certified Toyota. I wanted to add that I think it is great what you do for your community and surrounding communities for the teacher's of the year. I would definitely recommend Toyota of Rockwall to others. Jay was my salesman so not sure why it does not have his name checked below. More

Quick and Easy, but not a lot of friendliness They were great with negotiating price. The car is immaculate. Looks new. The entire transaction took maybe two hours verses a full day like some deal They were great with negotiating price. The car is immaculate. Looks new. The entire transaction took maybe two hours verses a full day like some dealership experiences. The sales person was not overly excited or friendly. Didn't say much, didn't communicate much. That may be because we knew exactly what we wanted when we got there. He was not rude in any way. The finance department person that we had to deal with was a bit rude after we turned down his extended warranty and gap insurance. He also told us that the manuafactorers power train warranty does not carry over to second owners. We checked on our own and that is not true. More

Friendly and efficient Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, wa Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, washed my car, refreshments were very nice. More

35000 mile Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed . The coffee was good too More

Rockwall Toyota is GREAT I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to ma I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to make sure ALL concerns were addressed. Eric provided a service that can EASILY be rated at a ten. Thanks again Eric!!! More

Regular maintenance Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you ver Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you very much More