Toyota of Rockwall

Purchased a pre-owed SUV. I have been a Toyota Man for many years. I trust this dealership for service and repairs. I have always been please with the work and the customer ser I have been a Toyota Man for many years. I trust this dealership for service and repairs. I have always been please with the work and the customer service. Recently, (1-11-16) I paid $21,000 down and financed under $4000.00 for a Honda Pilot. My sales person was helpful during the sale. Sadly, I needed his help with a concern that USAA had regarding proof of purchase. I called him with the USAA representative on the line. He was NO help and was short with me, "I am going to get off the phone now". He hung up. I called back and spoke to the finance manager West who texted me and email the one sheet POP to the representative from USAA that I needed. Problem solved by West. Dale Calhoun got his commission and lived up to what many who have met his type before call "USED CAR SALESMAN". With that said, I would not hesitate to make another purchase using a different sales person. More

Purchase of new car This is my third Toyota, and will recommend this dealership to others. Austin and Corey made my experience enjoyable and were very professional. Thank This is my third Toyota, and will recommend this dealership to others. Austin and Corey made my experience enjoyable and were very professional. Thanks for all the help! More

Rick and Norma Great experience, the staff was very friendly and helped us find the car we were looking for. Highly recommend James and Corey.Would recommend them to Great experience, the staff was very friendly and helped us find the car we were looking for. Highly recommend James and Corey.Would recommend them to anyone. More

better then expected Very kind staff - not pushy at all, but persistent. Austin paid close attention to what I was interested in & wasn't obnoxious in trying to make the d Very kind staff - not pushy at all, but persistent. Austin paid close attention to what I was interested in & wasn't obnoxious in trying to make the deal. There was a good sense of camaraderie with the sales team, and staff made sure I was being attended to, even though they weren't my assigned person. Charming, but not schmarmy More

Dissapointed in Toyota Rockwall Toyota - Good dealership, they believe in their product. My review is more of an indictment against Toyota as opposed to this dealership. Rockwall Toyota - Good dealership, they believe in their product. My review is more of an indictment against Toyota as opposed to this dealership. With the redesign of several vehicles, Toyota sacrificed comfort for style. The seats in most of the newer vehicles are extremely uncomfortable. You will not notice the level of comfort in a test drive. If I pay thousands of dollars to a dealership and purchase extended warranties, I should NOT have to install seat cushions/padding to a brand new vehicle. Since purchasing my new car, I've had severe hip and back pain. I've gone to a chiropractor and they found a correlation of my pains with my car. I wanted the dealership to allow me to trade this car in for a used vehicle of equal or less value, AND I'd maintain my current price of payments. OR I wanted them to replace the seats or add more cushion. Something. Nothing was done. Nothing was fixed... so now I have a car that I physically can't drive. Right now I'm trying to sell the car or get someone to take over payments. After having a Toyota in my family for 22 years, this will definitely be my final purchase. I don't want to list my sales rep because I believe he had good intentions to help as did the service team.... but I don't want them to be apart of my negative rating. More

Amazing treatment! I enjoyed dealing with Jason for the second time. He made sure the car I wanted had everything on my wish list and appreciate the fact that he was cou I enjoyed dealing with Jason for the second time. He made sure the car I wanted had everything on my wish list and appreciate the fact that he was courteous, knowledgeable and handled my deal promptly. Scott and I had a straight forward conversation; everything was well explained and he made sure I left without questions. Both always with a smile on their face and very pleasant. George handles internet inquires promptly and courteously. I do appreciate the fact he speaks perfect Spanish and makes sure everything goes smoothly. I always feel welcome by my friends at Toyota of Rockwall, even if I'm there just for service when they see me they make time to greet me. Thanks so much for everything! More

great customer service. I recently purchase a 2016 Tundra TSS with many upgrades the sales rep I spoke with was Quentin ( Sorry if I didn't spell correctly) he has followed u I recently purchase a 2016 Tundra TSS with many upgrades the sales rep I spoke with was Quentin ( Sorry if I didn't spell correctly) he has followed up with me every step of the way to ensure all of the upgrades promised at signing were taken care of in a timely manner. Brett has been great as well ( Finance Manager ). This Tundra is the 5 vehicle I have purchased at Toyota of Rockwall and I will keep coming back. Keep up the good work. More

nice people but can't find my issue I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my cl I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my clothes all day as I head off to work and necessiates me taking a shower in the evening when I return .. and yet the Service staff cannot find the source of this.. In fact, they can't even smell it. Perhaps they're smokers and can't smell lots of things, but this is going to cause me to have to get rid of my car, that I like a lot. More

Enjoyable My experience purchasing a car was absolutely amazing. I couldn't make up my mind and Danny made it so easy to say yes to my perfect car. I have never My experience purchasing a car was absolutely amazing. I couldn't make up my mind and Danny made it so easy to say yes to my perfect car. I have never experienced this kind of friendliness and attention when purchasing a car. I couldn't be happier with my experience and my dream car. Thank you!!! More

Service Maintenance of Vehicle Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! More