Toyota of Rockwall

Trust and Courtesy I have a car representative named Carl David and I call he and he takes care of the problem....courteous...trusted and quality service. He keeps me i I have a car representative named Carl David and I call he and he takes care of the problem....courteous...trusted and quality service. He keeps me informed on preventive maintenance and always lets me know when I should schedule my next maintenance More

Fast, curtious and professional Dan was very professional and got my truck serviced quickly so I could get to work as soon as possible. The facilities were clean and the coffee was g Dan was very professional and got my truck serviced quickly so I could get to work as soon as possible. The facilities were clean and the coffee was good. More

Great service Dan in the service department was very responsive and professional. He kept me updated on the repairs to my Prius. Toyota of Rockwall is a great plac Dan in the service department was very responsive and professional. He kept me updated on the repairs to my Prius. Toyota of Rockwall is a great place to buy a car and to get your car serviced. I highly recommend them! More

Awesome All of the employees are attentive and nice. They checked with me several time to make sure I was being taking care of. The coffee was good. All of the employees are attentive and nice. They checked with me several time to make sure I was being taking care of. The coffee was good. More

Oil change The wait wasn't long but once I got home my husband notice something. They had left a rag in between the hood and had grease marks all over it. This i The wait wasn't long but once I got home my husband notice something. They had left a rag in between the hood and had grease marks all over it. This is very unprofessional and they didn't even offer a discount or anything for this experience when I went back. I don't think I would return to this location, very disappointing! More

Great & quick car buying experience I enjoyed my recent purchase because the dealership was very friendly & helpful. They made the experience quick & easy. They were very attentive to my I enjoyed my recent purchase because the dealership was very friendly & helpful. They made the experience quick & easy. They were very attentive to my requests. More

New Vehicle Purchase Just bought our 3rd new vehicle from Toyota of Rockwall. Worked with Robert, No Hassle, Castle this purchase and his nickname is accurate. Whole pro Just bought our 3rd new vehicle from Toyota of Rockwall. Worked with Robert, No Hassle, Castle this purchase and his nickname is accurate. Whole process went smoothly and was not too time consuming. Robert is very knowledgeable of the vehicles and very easy to get along with. They gave us a good deal as a repeat customer. Everyone is very friendly and helpful. Have always had great service from the service department as well. And you get a free car wash with every service that is Echo Friendly as they are a Green Dealership. Makes buying a new vehicle a good experience. More

Great Experience Terry Pierce was an excellent salesman. We were in and out in 2 hours! He made sure we were comfortable with all areas from the sale to finance! Terry Pierce was an excellent salesman. We were in and out in 2 hours! He made sure we were comfortable with all areas from the sale to finance! More

service of my 2015 Toyota Sienna I always a have good service when I come to the dealership to have my van serviced. I would not take it anywhere else unless I was out of town and it I always a have good service when I come to the dealership to have my van serviced. I would not take it anywhere else unless I was out of town and it was an emergency. The service staff is always friendly from when you drive into the service entrance till you check out and leave. The only person that I think could improve was the lady that made my appointment she could use some help with she talks to customers her name was Felica she was boarding on rude. I like everyone else that I have come in contact with there when I call again to make a appointment I will ask to speak to someone else if she answers the phone. More

Help After The Sale Copy of Followup to Scion Customer Service Hello once again my friends at Scion. This evening late a UPS truck drove up and delivered a small box Copy of Followup to Scion Customer Service Hello once again my friends at Scion. This evening late a UPS truck drove up and delivered a small box containing the "3rd key" to my 2014 Scion xB sent by Toyota of Rockwall. I tried the key on the car and it works. Thank you for your followup and I want to say that Craig Maynard there at Rockwall was very helpful to me and was highly considerate in assisting me. I had been turned down by Justin Hogue who is in the Service Department and tried to insinuate that possibly I had received the key at the sale back in 2014 and simply lost it. No such thing. I did not know the cars came with them until I bought my 2015 Parklan 686 in Houston on October 31, 2015 (Saturday). Justin not even know the function of such a key and stated that since it would have to be programmed for the car the cost would be prohibitive to Toyota of Rockwall. I called back and talked with Craig Maynard after speaking with Scion Customer Service and he investigated further and determined that this "3rd key", as with my 2015 doesn't have a chip and needs no programming. That was yesterday and now I have the key in hand and I am happy. I now realize that the cost for this key is nowhere near as much as the other 2 that have the chip inside and need programming. Might I suggest that someone at Toyota of Rockwall in management and the Scion Corporate do a review on how this was handled and see where it could have gone better in the beginning. Craig Maynard was 100% excellent in this and I am very disappointed at the lack of interest shown by Justin Hogue. He could have cared less if I was satisfied as a customer and a Scion owner. Thank you to all who really do want to make the Scion brand truly customer friendly and thank you Scion for listening to me in this matter. And thanks to Craig Maynard and to whoever else helped to put this matter to rest so I can get back to enjoying these 2 great xB autos.===============Sincerely ~ Philip N. Beam Sr. More