Toyota of Rockwall

Excellent with a problem Casey is now and always a great service advisor! Casey is a very caring person and loves her job and the people she serves!! Person doing job, chang Casey is now and always a great service advisor! Casey is a very caring person and loves her job and the people she serves!! Person doing job, changed every setting he could on my interior seating!! I am an older person and have two very bad knees and a right shoulder that exploded about five years ago and still does not work right, so when a service person messes with my seating in my car to the extent that this person did, it makes it very hard to drive! I had to stop more than five times on my way home just to try my best to reset my seat, arm rest and position I was sitting in! NOT NECESSARY!! More

Their service has the quality of the Toyota vehicles. They honored the Toyota warranty with very prompt and courteous service. Carl David is super. Love the free car wash and free coffee. I will be back. They honored the Toyota warranty with very prompt and courteous service. Carl David is super. Love the free car wash and free coffee. I will be back. More

Both Sergio and Johnathan were very attentive and responsive They both were very responsive and answered questions accurately. Went to great lengths to get information to us so we could make decisions quickly. H They both were very responsive and answered questions accurately. Went to great lengths to get information to us so we could make decisions quickly. Had one question about tires and they corrected the issue immediately. More

1st Service Toyota of Rockwall did an eccellent job. In on time, out on time ... tires rotated, car insoected and cleaned inside and out. No complaints here. Toyota of Rockwall did an eccellent job. In on time, out on time ... tires rotated, car insoected and cleaned inside and out. No complaints here. More

Cam service checkup Okay....y’all won’t give me enough characters for all the good I have to say about my Service person. So will try in short version...he is Awesome & “ Okay....y’all won’t give me enough characters for all the good I have to say about my Service person. So will try in short version...he is Awesome & “Always” takes gr8 care of me & my car. And is QUICK at it. Have never had issues w/him or techs that work on my Cam. Love this location, the people & my Service Guy. PLEASE give that man a raise!!! He’s a keeper & awesome at his job!!! Knows how picky I am w/my car & knows the Never do’s...to my car. 👍🏽 And puts up with my pickiness with a big smile on his face. I “never” have to wait the time I’m quoted, that it will take to service my car. And Randy always gets me right in. I’m spoiled. Thank you ~ 👍🏽👍🏽👍🏽 More

Over charged and no one followed-up I had to track them down I was charged for a service light. - The gas cap was loose. Oh- I purchased a car while I waited and was still charged - I am a repeat customer. Wow I was charged for a service light. - The gas cap was loose. Oh- I purchased a car while I waited and was still charged - I am a repeat customer. Wow. - I only came to them because the recall notice needed to be done. More

Straight to the point I thought for a moment that they will play the game that they play in many dealerships but I was wrong. They told me exactly my options and prices. A I thought for a moment that they will play the game that they play in many dealerships but I was wrong. They told me exactly my options and prices. And at the end I had a good deal in my car. Nice people More

Fast and courtious I was in a bind and needed a car really quickly as my spouse was going out of town the next day. They worked hard to make this happen for us when it w I was in a bind and needed a car really quickly as my spouse was going out of town the next day. They worked hard to make this happen for us when it was close to the end of business. They listened to our needs and made it possible. More

I was in and out quickly. The service was spot on The service advisor was awesome. I had one of the best that I’ve had so far. I will recommend her and Toyota if Rockwall to family and friends The service advisor was awesome. I had one of the best that I’ve had so far. I will recommend her and Toyota if Rockwall to family and friends More

Traditional car dealerships Beware of the "green package". They try to make it seem great, "oh we guarantee the tint, oil changes for 2 years, nitrogen in your tires, and unlimit Beware of the "green package". They try to make it seem great, "oh we guarantee the tint, oil changes for 2 years, nitrogen in your tires, and unlimited washes".What they don't tell you is that it has a lot of conditions and its over priced. They offer no grace period on purchases.This is why prefer Carmax over traditional car dealerships. More