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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews

3,653 Reviews of Toyota of Rockwall - Service Center

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July 29, 2023

I keep getting emails to review my past service. So as I keep getting these emails to review my past service, I will continue to say the same. I spent $273 to do a diagnostics because my sensor was More

by AMYGILMORE
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jul 31, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Amy, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 28, 2023

I live in East Texas and drive 2 hours to Rockwall to get my van serviced at Toyota of Rockwall. Mick Schott is the most honest reliable service advisor. He takes care of my van like he would if it were hi More

by GORDONSNURSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 28, 2023

Service Reps are Always friendly & efficient. Explains exactly what they checked & what might need attention. Highly recommend. More

by bgrif2186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jul 31, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 25, 2023

Always the people at customer service very knowledgeable and polite. Keep doing the good work..thanks More

by JUAN.VILCA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Jul 26, 2023 -

Toyota of Rockwall responded

Thank you, Juan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

July 24, 2023

I have always received great service and attention to the problem, I have to say the waiting area is very nice. More

by jlbc2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jul 25, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 23, 2023

Friendly, quick, and knowledgeable service technicians. Very comfortable waiting areas with snacks, coffee and water. I will definitely recommend this dealership to my friends and family. More

by karen_anthes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jul 24, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department, Karen! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 22, 2023

The Service Department is top notch. I greatly appreciate their professionalism, knowledge, dedication to their customers and willingness to answer all questions. More

by GinWho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 20, 2023

Great attitude and helped get an appt for a part I had been waiting on. More

by MISTYLORANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, Misty! We're glad we were able to help, and we hope to see you again!

July 20, 2023

They serviced my car with little notice with extra work performed. Very appreciative. Liked the people. Small shopping area a plus. This is definitely my place from now on. More

by rosarios5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Jul 20, 2023 -

Toyota of Rockwall responded

Hi, Rosario! Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We look forward to working with you again!

July 20, 2023

I was there to get my car maintenance done and Mr Kevin was there to help me through the entire process of my car maintenance.. He was very professional and courteous. More

by alxgrace
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jul 20, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Kevin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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