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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews
Call Service Center (844) 208-1008

3,653 Reviews of Toyota of Rockwall - Service Center

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June 21, 2023

Fast service and friendly staff. Kept me updated on the service to my vehicle and if they found something wrong they informed me of the problem. More

by darlindee75482
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 20, 2023

I appreciate the service advisor I have been working with Mick Schmitt. When I call to schedule an appointment it’s always an easy process. More

by cm1brooks
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

June 19, 2023

Polite service people, clean waiting area with TV, a coffee bar. They let you know progress viva text message. More

by Kevinhammer11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Kevin, and don't hesitate to let us know if we can further assist.

June 19, 2023

$200+ too much to Aline headlights. $191 high for oil & filter out of line was told $75.00 More

by CE.INC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
plesant t
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Jun 23, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 17, 2023

My Highlander’s check engine light came on while I was on a road trip. It’s always dicey to trust an unknown mechanic with your car, but I couldn’t be happier with the service I received. Caesar took excelle More

by athenar1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jun 19, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 17, 2023

Good service department, Mick did a great job as always. He had my car in and out quickly. Very satisfied with service. More

by TERRYMARDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Toyota of Rockwall responded

Thank you, Terry, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mick and our team, and we look forward to working with you again.

June 17, 2023

Service advisor is very courteous. They keep you informed while car is being serviced. Dealership is clean with a comfortable waiting area. More

by Donna D Davis
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Jun 17, 2023 -

Toyota of Rockwall responded

Thank you, Donna, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2023

Great customer service and they are very good at trying to get you an appointment More

by SHANNONSURLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Jun 17, 2023 -

Toyota of Rockwall responded

Thank you, Shannon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 16, 2023

Great customer service from every employee present, friendly, and haven’t had a problem with any repairs. More

by Markosimz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jun 17, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

June 15, 2023

No negative experiences so far in service. Always friendly, cordial and timely. Good shuttle service. More

by joe_agostini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Report | Print
Jun 15, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Joe, and don't hesitate to let us know if we can be of further assistance.

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