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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews
Call Service Center (844) 208-1008

3,653 Reviews of Toyota of Rockwall - Service Center

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February 05, 2025

Very efficient and well run. Great experience. I would recommend others to consider using them for their next service work. More

by Chris J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asst Svc Mgr
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Feb 05, 2025 -

Toyota of Rockwall responded

Thank you, Chris, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 04, 2025

Carl is the best service advisor and the shuttle driver is wonderful. Service is competed in a timely matter. More

by dc_coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Feb 04, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carl met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

February 04, 2025

I was asked to come back to sign paperwork they forgot to have me sign.. Xtra 35 miles round trip More

by robertataira
Recommend Dealer
No
Employees Worked With
None of the above
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Feb 07, 2025 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 03, 2025

I would give them negative amounts of stars if it were possible. The service manager Mick was a rude arrogant know it all self righteous jerk and after his attempt to gaslight me I had my car towed to To More

by TLEEBRIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kawa
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Feb 06, 2025 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 01, 2025

Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More

by valakablack41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Toyota of Rockwall responded

Thank you for your business and this Service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 31, 2025

Schedule appointment. Suppose to take 1 hour. Took over 3 hours and was just a tire rotation. More

by Khass1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 30, 2025

We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More

by ddebbie537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 29, 2025

The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. More

by veronica_araiza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review, Veronica. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 28, 2025

Randy was attentive and polite. They were able to get my car in and out in under the time they originally quoted. More

by diane19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Jan 28, 2025 -

Toyota of Rockwall responded

Hi Diane: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 28, 2025

Wry disappointed that my vehicle is no longer washed when I take it for service. More

by rhondacaskey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership
Report | Print
Feb 01, 2025 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit, Rhonda. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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