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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,650 Reviews
Call Service Center (844) 208-1008

3,650 Reviews of Toyota of Rockwall - Service Center

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November 24, 2022

Informative service advisor (Kevin). Also very friendly. The technician JB as well. I recommend this dealership because it has good professionals to service their products. Also congratu More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Kevin McGuire
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Nov 25, 2022 -

Toyota of Rockwall responded

Ali, Thank you for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience!

Nov 25, 2022 -

Ali responded

Good job everyone. Service was done in a very timely manner. Thanks again.

November 24, 2022

Top notch service department. Everyone is very cordial and the process is very efficient. Good experience More

by Agluce2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario , Kevin McGuire
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Nov 25, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 24, 2022

Very clear and friendly dealership. Listen to what I had to say. Waiting area very comfortable More

by carlito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 23, 2022

Friendly enough. They used to do a car wash with your service but I haven't received that in the last 3 services. Always takes more than an hr to do an oil change. More

by mwstedma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Toyota of Rockwall responded

Thanks for sharing your experience with Toyota of Rockwall. Kasey and our team appreciate your business and hope to see you again soon!

November 23, 2022

Always professional and helpful. Service area is very clean and well taken care of. Overall a nice experience each visit. More

by john@widemanfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Nov 25, 2022 -

Toyota of Rockwall responded

John, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 19, 2022

Very professional courteous even without an appt hot in andbout in layout an hour. Thanks More

by chawks69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Nov 21, 2022 -

Toyota of Rockwall responded

Thanks for sharing your experience with Toyota of Rockwall. Cesar and our team appreciate your business and hope to see you again soon!

November 17, 2022

I am tired of the car wash not being open, Covid isn’t a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full a More

by lisaperry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Joey Desrosiers, Stephanie Sanchez, Cameron Brown
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Nov 21, 2022 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 16, 2022

My service guy was polite happy positive attitude state in contact kept me informed excellent service More

by Rhonda Lowery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
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Nov 16, 2022 -

Toyota of Rockwall responded

Thank you, Rhonda, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 16, 2022

Broke key chain and did not care! !!! Could of said sorry or something nice.no More

by JOSEPH.ROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service payment window
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Nov 20, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 20, 2022 -

JOSEPH.ROY responded

We are going to use Toyota of Dallas for all service work.

November 14, 2022

My Tundra came out in worse condition than when it went in. Dangerous to drive but they sent me home in it. More

by BEASTDOCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Report | Print
Nov 18, 2022 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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