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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews

3,653 Reviews of Toyota of Rockwall - Service Center

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November 04, 2022

Convenient to our home, friendly, helpful, ability to correct or repair problems, great place to wait for service. Very accommodating, striving to make our wait time as enjoyable as possible. More

by ETHEAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 03, 2022

Justin is a wonderful service manager and I always feel he takes care of me. More

by rochelleduke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Kevin McGuire
Nov 03, 2022 -

Toyota of Rockwall responded

Rochelle, We are very happy to hear Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

I was greeted promptly upon arrival and service was preformed at that time before my appointment time. I appreciate the service because it’s hard to time do to construction and traffic getting to deale More

by Vicky
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 03, 2022 -

Toyota of Rockwall responded

Vicky, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 02, 2022

My oil change and tire rotation was done within an hour! Mick was very helpful and polite! More

by sandy36
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Toyota of Rockwall responded

Sandy, Thank you so much for your kind words for Mick, and for taking the time to leave us this wonderful feedback!

November 02, 2022

I’m comfortable with the service person and how fast the service is done I’ll come back More

by jjefcoat1946
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 03, 2022 -

Toyota of Rockwall responded

We are very happy to hear Kevin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

1st service in/out in under an hour. I wish it was easy to order a vehicle or get on a list without paying a premium. I purchased this veh earlier in the year and it was a $1998. Now its More

by roy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith
Nov 03, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 31, 2022

I was ready to cancel my maintenance contracts until I spoke to Oscar. Once he explained my benefits and how to use them I decided to keep them and take advantage of them. But my recent visit was a little More

by jholley03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 30, 2022

Toyota of Rockwall has always been very courteous and helpful with any problem that I have had with my car More

by Virgina6158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Kevin McGuire
Oct 31, 2022 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 30, 2022

Quick and responsive. They always go out of their way to give the best experience possible. I will continue to get my truck maintenance done here. More

by loy_towse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Wepler
Oct 31, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 30, 2022

I do not recommend it. Customer service is good but expensive and feels like they want to make extra money out of a single service. More

by dfmontgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Heidel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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