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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,705 Reviews
Call Service Center (844) 208-1008

3,705 Reviews of Toyota of Rockwall - Service Center

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October 25, 2022

Mick the advisor is great! Service department is always clean and orderly. Car wash is always down though which is a bummer! More

by JDon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Toyota of Rockwall responded

It's great to hear that Mick and the team provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 25, 2022

Was just in for a tire rotation. Didn't think it would take so long. Being I had a 7am appointment. But everything went well. More

by 4smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Oct 25, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We apologize for the long wait, but we do appreciate your business and hope to see you again soon!

October 22, 2022

They gave me my car back in horrible conditions. The bumper was falling off as well as my lights were not connected back. Horrible experience More

by daliaestrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 22, 2022

Excellent service. Quick, easy and nice people. I will be back for my next service More

by john.payne1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 22, 2022

They are very honest about what my car really needs and don't try to twist my arm.Very friendly and professional. More

by yeltup1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez, Josue Gutierrez
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Oct 23, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 21, 2022

Excelente service the service andvisor is a very professional take a last tha one hr to get my car back More

by Freddylopez469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Report | Print
Oct 21, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you, Freddy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 20, 2022

Everyone was courteous and kind and explain everything to me And tell me how many miles I had left on my brakes before I had to get them taking care of And this time they didn't tell me everything that More

by bigsexy41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
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Oct 21, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 20, 2022

On the last visit, I had issues with the service department not turning off the service lights, nor filling the fluids. This time the car wash was "out of order" they said, however I did see other c More

by bakb23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Oct 21, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 20, 2022

great employees and service techs know what they are doing quick service is the reason we use Toyota of Rockwall More

by Gdennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez, Kevin McGuire
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Oct 21, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 20, 2022

Will not recommend your service center. They let us sit for over a half hour after our car was ready for us to depart. Had to ask why the delay. They said it was an oversite on their part.. More

by TJEFFR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
Report | Print
Oct 23, 2022 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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