Toyota of Rockwall - Service Center

Expensive. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. More

Very fast and professional service with five star customer service. It doesn’t take even an hour. customer service. It doesn’t take even an hour. More

Great service and done in a timely manner very courteous and helpful in their process of accomplishing the service. and helpful in their process of accomplishing the service. More

The Service Dept was very quick and professional. I was greeted by at least 3 different people upon my arrival. I was greeted by at least 3 different people upon my arrival. More

My experience with Toyota of Rockwall was excellent they’re very quick and good customer service. Thanks again Sam! they’re very quick and good customer service. Thanks again Sam! More

When I arrived, I had schedule the appt, Milage checkup, oil & filter change, safety inspection and tire rotation. 1. The service people were just sitting in the office talking and took a few minutes bef oil & filter change, safety inspection and tire rotation. 1. The service people were just sitting in the office talking and took a few minutes before they came to car 2. They send me a message on additional services that were suggested, and I approved one, the front-end alignment and received a voice mail. I texted back the approval 3. I called at 2 pm if / when the car would be ready. They said it was still in work. 4. I called at 4 pm and they said it was ready. I never received a notification that vehicle was ready. 5. When I arrived, they total me the cost and I said no I had more work done on that. They went to service dept and tool about 10 minutes before my tech came to talk. Said she had closed the ticket before she saw the approval that they could do it the next time. SO, MUST NOT HAVE BEEN THAT SERIOUS IF I CAN WAIT ANOTHER 5k MILEAGE. Another ISSUE, when I first took the vehicle in for service, they offered me a front-end alignment or lifetime warranty for additional price, and I thought I had purchased the lifetime but was wrong on that point or how they charged me. 6. The vehicle was there from 7:30am till 4 pm. If they knew how to schedule items the oil change would take 30 minutes and tire rotation could be done at some time, if not then another 1 hour for that and safety inspection takes 45 minutes, and front-end for 1 hour. So max time should have been about 3 hours or real professional could have done it all in 2 and half hours. I can have it all done by Christian Brothers with a guarantee in 2.5 hours. 7. They also couldn't wash the car since they use rainwater. Need to have alternate plan for this. Couldn't get car wash (complementary) in last 2 months. 8. I think my next car will be a VW Atlas. It comes with a 100K 10-year warranty, and they listen to the customers on suggestions for changes to future vehicles 9. Not many new vehicles on the lot to look at. More

My service with Mick was outstanding from the beginning to the end. Thanks So Very Much Mick!! to the end. Thanks So Very Much Mick!! More

I've purchased two Four-Runners at Toyota of Rockwall and have had them serviced only at the dealership. The key to the dealership's success is based on the Service Technicians that deal directly with the have had them serviced only at the dealership. The key to the dealership's success is based on the Service Technicians that deal directly with the customer in a professional, honest and results focus attitude. Mick Schott is the best! Even though I've purchased vehicles from Toyota of Rockwall, my experience with the sales department has been less than average and any contact that I've had with Service Management has been Extremely Disappointing. The Sales Personal lack of responsiveness and the Service Management arrogance displayed can not be considered service. Service Management should learn from the Service Techs. More

Its always a great experience at Toyota of Rockwall! I have been taking my car there for several years! I have been taking my car there for several years! More

Service time performs as promised Excellent customer service and support Nick very polite and respectful service and support Nick very polite and respectful More