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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,705 Reviews

3,705 Reviews of Toyota of Rockwall - Service Center

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September 06, 2022

Mick is great, the whole team is courteous and knowledgeable. Feel good about repairs being completed at the dealer. More

by joeystone.dallas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for Mick and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 03, 2022

Staff was friendly. When I called to see if they had my tire in stock, they didn't but the parts gentleman said he could order it and it we be there within a few hours. More

by DONNABAABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Sep 03, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2022

Fast Profesional got me in checked it over made suggestions and went over my plan More

by chawks69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rust, Stephanie Sanchez
Sep 06, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 03, 2022

They were very attentive to me needs. The dealership and Mick were in constant contact with me to let me know what was going on with my vehicle. Their customer service has been spot on wi More

by patricialouise897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Kevin McGuire, Larry Davis, Josue Gutierrez, Cesar Martinez
Sep 06, 2022 -

Toyota of Rockwall responded

Patricia, Thank you! Mick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Oct 18, 2022 -

patricialouise897 responded

The complaint wasn't addressed. I don't feel comfortable bringing my vehicle back to them.

September 03, 2022

Everything was awesome until I got in my truck and the drivers seat was soaking wet. No one informed me that they left the windows open and it rained. I was surprised to sit in a soggy seat of a pretty ne More

by michaelfear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Toyota of Rockwall responded

Michael, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

September 02, 2022

I had to return after the evaporator for my air conditioning was installed. The car wasn't cooling sufficiently. They checked everything over a couple of days, but they were unable to recreate th More

by JML526
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 03, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Kevin and our team provided you with excellent customer service!

September 01, 2022

Caesar was great I’ll do all my business with him . Y’all need more like him. More

by dhern_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 02, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Cesar delivered such a great experience!

August 31, 2022

as always I love dealing with these people at Rockwall Toyota, Great all around employees More

by Gdennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez
Sep 01, 2022 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

August 31, 2022

The Service manager and reps all worked very hard to make sure I was satisfied with their work. More

by dalchain1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rust
Sep 01, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 30, 2022

Stephanie Sanchez is the best. Best Attention and customer service. This oil change was a little longer than expected. More

by Dallas Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay, Stephanie Sanchez
Aug 30, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad Stephanie and our team were able to help, and we hope to see you again!

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