Toyota of Rockwall - Service Center

They are very friendly. Service is fantastic. Never been disappointed. I would highly recommend. I drive an hour and a half to this dealership and I have 20 minutes away. Service is fantastic. Never been disappointed. I would highly recommend. I drive an hour and a half to this dealership and I have 20 minutes away. More

Service facility offers a great atmosphere. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. More

Very disappointed. When I bought my truck ran new at the dealership I was promised my car would be washed and vacuumed every time I brought it in. I’ve brought it in se When I bought my truck ran new at the dealership I was promised my car would be washed and vacuumed every time I brought it in. I’ve brought it in several times and they have refused to wash or vacuum it. I feel like I was lied to. More

The people are most companies strength or weakness and Rockwall Toyotas people are definitely their strength. Rockwall Toyotas people are definitely their strength. More

All of the Service Advisors are very profesional explain what needs to be done and why, the work is always done correctly and is warrented. explain what needs to be done and why, the work is always done correctly and is warrented. More

They are so nice but they lie to your face. One of the guys told me that the cabin filter was moldy due to the color of the filter but the filter is actually a grey color because it's a charcoa One of the guys told me that the cabin filter was moldy due to the color of the filter but the filter is actually a grey color because it's a charcoal filter. The other air filter, they said was completely dirty and needing to be replaced but when checked by me, it was clean. I then went in 4 times to get a tire fixed with the warranty, they told me they fixed it each time, but actually made it worse. Then on the 3rd time they said I needed to buy 2 new tires but the tread depth was rechecked by Discount Tire and was still in the green. When you buy a used car and they write out what they promised to fix, they still try to get out of it and treat you badly when you ask nicely to get it fixed. When I paid for an additional key, it took 6 weeks to get. When I told them I would return the car if I didn't get the key extra key, they had it that afternoon. There were holes in the seat from the previous owner that I asked them to fix and have it in writing but they only did a few. They refuse to do the rest. When they showed me the car facts history it showed that the car had not been in a wreck, turns out it was but they 3rd partied the repair themselves. I asked to get the info because the paint is flaking, but the only response I get is that they 3rd partied the repair out because they do not do paint and body in house. More

They were very nice, courteous, prompt, and attentive. They got me right in for my appointment without hesitation. I will be going back to Rockwall Toyota for all of my vehicle needs. They got me right in for my appointment without hesitation. I will be going back to Rockwall Toyota for all of my vehicle needs. More

It was pleasant , quick and much appreciated by two senior clients who have owned many Toyota's in various states. Toyota of Rockwall's Service Center is First Class in our book for Staff, Service and senior clients who have owned many Toyota's in various states. Toyota of Rockwall's Service Center is First Class in our book for Staff, Service and Waiting room. Keep up your 5 Star Rating! More

Tyotoa of Rockwall,Will not be my dealer choice, I went to my appointment, this week,Dealer did not have parts. Drove 100 miles,wasted ,started when i bought the used sales man demo.Less than 500 miles.The to my appointment, this week,Dealer did not have parts. Drove 100 miles,wasted ,started when i bought the used sales man demo.Less than 500 miles.The car had been wrecked,did not tell me.Now they tell me there is no perminanent fix for the splash shield FACTORY problem.Sell the customer new ones.They can afford it.Ilike the car not cars fault ,DEALER problem....................JACKIE.OWNER>>Not Happey More

I brought both my Sequoia and Highlander in for service. The Sequoia required my transmission to be serviced and the Highlander needed my battery checked. Fortunately, the battery had 1 week left on the war The Sequoia required my transmission to be serviced and the Highlander needed my battery checked. Fortunately, the battery had 1 week left on the warranty. No problem. The battery was replaced under warranty. Both Mick and Cesar kept me appraised of the status of the service. The service was excellent, and the dealership is very professional. Makes me glad to use them for maintaining my vehicles. More