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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,671 Reviews
Call Service Center (844) 208-1008

3,671 Reviews of Toyota of Rockwall - Service Center

Sort by
July 06, 2022

Outstanding service, inspection and advice on my Tundra. I have over 150K on my truck and this dealership has been OUTSTANDING since day one. My last Tundra had over 250K which was also enabled by the servi More

by Br33122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Jul 06, 2022 -

Toyota of Rockwall responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

July 06, 2022

I had my car routine maintenance with them, and lately and it took them longer than usual to get them done. Their car wash is also down most of the time I get my maintenance. More

by neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
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Jul 06, 2022 -

Toyota of Rockwall responded

Neil, we are sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

July 06, 2022

Toyota of Rockwall Service Center, Rocks! Glad we chose to buy our car here because we always feel that we are well taken care of and are requests are heard. Thanks Toyota of Rockwall for y More

by PROUDMOM66
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Jul 07, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 06, 2022

Mick Schott is the best Toyota Service Agent in the Metroplex! He makes each customer feel like they are valued. He explains every detail. More

by GORDONSNURSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Toyota of Rockwall responded

Gordon, Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

July 06, 2022

I had my disabled daughter with me during a service check up. Got me in and out very quickly! More

by kim.foster
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire, Larry Davis, Josue Gutierrez
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Jul 06, 2022 -

Toyota of Rockwall responded

Kim, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 06, 2022

Toyota of Rockwall offers great service and is easy to work with. They are also relatively fast. More

by clintstidham
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Jul 07, 2022 -

Toyota of Rockwall responded

Clint, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

July 05, 2022

Friendly staff, quick service that resolved the recall issue on my 2022 Tundra Limited. I got the truck in at 7:30am and was out by 11am. More

by dug117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 30, 2022

Everyone was very helpful and friendly. Their service was very prompt. Very satisfied with experience. More

by bmmurrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez
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Jun 30, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2022

Very open and clean and friendly service consultants. The service consultant went out of their way to accommodate us. More

by karl doebbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Jul 01, 2022 -

Toyota of Rockwall responded

Karl, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 29, 2022

The work done on my visit was handled in an timely manner. My service tech informed me of everything being done on my car. I was out in under an hour. More

by Kenasht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Jun 29, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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