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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,698 Reviews

3,698 Reviews of Toyota of Rockwall - Service Center

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July 22, 2022

Arrived a bit early, was received immediately, service took about 45 minutes, and I went on my way! Thanks for courteous and prompt service! More

by j1d2i3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Jul 22, 2022 -

Toyota of Rockwall responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

July 22, 2022

Very friendly, prompt, detailed and cost effective. They assigned me a personal service representative who was professional and engaging. More

by Melody Haak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ottman?, Kevin McGuire
Jul 22, 2022 -

Toyota of Rockwall responded

Melody, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 22, 2022

Fantastic dealership with an excellent service department! I have received nothing but first class service every time that I come in and highly recommend this dealership! Best Toyota dealership in More

by dankotrla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 25, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jul 25, 2022 -

dankotrla responded

Thank you for the great friendly service!

Jul 25, 2022 -

dankotrla responded

GREAT DEALERSHIP!

July 21, 2022

Quick and easy to get in. However I’m very disappointed in not having the car wash available… that was a huge perk when I decided to purchase my Corolla from this location vs More

by jlamb_03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 18, 2022

The service on my 4Runner was good however I was disappointed that I wasn’t able to get a car wash. I specifically asked her to have them check the air in the spare tire because we’re getting ready More

by LISABEATY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Jul 18, 2022 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

July 17, 2022

I ve been going to this dealership since I bought my FJ. From beginning they have been patient and just great all around. More

by Fabiola716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero, Justin Hogue
Jul 18, 2022 -

Toyota of Rockwall responded

Fabiola, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and look forward to seeing you next time!

July 15, 2022

Mick always superb! Everyone I dealt with from greeter to seater were welcoming and friendly. Work was done promptly. Shuttle service helped make good use of time. Facil More

by FTYMINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver., Don Maddran, Josue Gutierrez
Jul 15, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Mick and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 15, 2022

Excellent service given by company. The people are very personable and go the extra steps to satisfy customers. More

by fparks11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rust, Stephanie Sanchez
Jul 15, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 15, 2022

Addt’l repairs were more than my car was worth. Paid diagnostic fee and left. More

by LynneHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know tech name
Jul 15, 2022 -

Toyota of Rockwall responded

Lynne, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

July 15, 2022

Service at Toyota of Rockwall is excellent and the service advisors are top notch! They go out of their way to be helpful and kind. More

by Heimerfive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Greene
Jul 15, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

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