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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,698 Reviews
Call Service Center (844) 208-1008

3,698 Reviews of Toyota of Rockwall - Service Center

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July 14, 2022

The service department has always been friendly,courteous and efficient.Stephanie and her colleagues are the epitome of what a great team should be. More

by jnreyna0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Jul 14, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 14, 2022

I have an excellent advisor this time honest and truth about the problem on my A/C. Kevin is an awesome guy! More

by Mckoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Jul 14, 2022 -

Toyota of Rockwall responded

We are very happy to hear that Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 13, 2022

Great service, work was done correctly the first time, and they were friendly. Will use them again in the near future. More

by joe.rosado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2022 -

Toyota of Rockwall responded

Joe, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 13, 2022

Great service at Toyota of Rockwall. Always very professional and courteous. I highly recommend them. More

by Don F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jul 14, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, Don, and for taking the time to leave us this wonderful feedback!

July 13, 2022

Everyone has always been very nice and always with a big smile. No complaints here. More

by Arletta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Jul 13, 2022 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

July 12, 2022

Appreciate getting me in without appointment. I thought I had made one for the day More

by retirednavy2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 11, 2022

The service department was very responsive and great communication thoughout the process. In and out in under an hour. More

by james1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Jul 12, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 11, 2022

Sam was great and very helpful. Always kept me informed of the process during the maintenance to my vehicle. More

by jeremy2595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2022 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

July 09, 2022

Service advisor Kevin was very polite and helpful, happy with the work done on my tundra. More

by jedllp1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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Jul 11, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. Kevin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Toyota of Rockwall.

July 09, 2022

The customer service by phone or in person is excellent from the time you make the phone call to schedule the appointment to picking up . I took my car for a recall issue and they provided me with a list More

by L.Luedecke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience working with Sam here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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