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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,698 Reviews

3,698 Reviews of Toyota of Rockwall - Service Center

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July 08, 2022

Justin best service person that I have ever had. Like this place very very much. More

by Designanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Jul 08, 2022 -

Toyota of Rockwall responded

Thank you for your review and kind words for Justin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Jul 09, 2022 -

Designanne responded

Tuesday, Justin was the Service Department representative who was in charge of the regular maintenance on our 2013 Avalon. Wednesday, Bill talked to Justin about something that happened to our car. He said he was going on vacation and he would put Mich on our case! Mich was just as helpful as Justin. 2 excellent guys who make it the reason we will stay with Toyota of Rockwall!

July 08, 2022

Great service department! Service was completed quick with quality work! Service Tech was knowledgeable & efficient in communicating. More

by Chelsea_n_martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Jul 08, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 08, 2022

It was a wonderful visit. I didn’t even make an appointment, and they were available to get me in quick. More

by drewpeters_medic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez
Jul 08, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 08, 2022

Great facilities and helpful staff upon entry. However, my assigned technician, Josue, was pushy. He was so intent on getting a sale that he was rude. I definitely do not want him again or I will More

by joshgutierrez7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
Jul 11, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, Josh, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 07, 2022

Good service,attitude and polite Waiting time is not too long and waiting area is comfortable with the drinks and couches to sit It is easy to get the car maintenance More

by jlee998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Kevin McGuire
Jul 07, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 07, 2022

This was our first time using this dealership. They didn’t try and upsell us on anything; they only did what was needed, and explained maintenance that was coming up. They did an excellent job! E More

by Caroltaylorhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

July 07, 2022

Great work on my normal maintenance but I don’t like sales pressure on items that you feel is necessary based on your opinion. Research has a different opinion. More

by STEVEB1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rust
Jul 07, 2022 -

Toyota of Rockwall responded

Steve, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

July 06, 2022

Outstanding service, inspection and advice on my Tundra. I have over 150K on my truck and this dealership has been OUTSTANDING since day one. My last Tundra had over 250K which was also enabled by the servi More

by Br33122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 06, 2022 -

Toyota of Rockwall responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

July 06, 2022

Toyota of Rockwall offers great service and is easy to work with. They are also relatively fast. More

by clintstidham
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Jul 07, 2022 -

Toyota of Rockwall responded

Clint, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

July 06, 2022

Mick Schott is the best Toyota Service Agent in the Metroplex! He makes each customer feel like they are valued. He explains every detail. More

by GORDONSNURSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Toyota of Rockwall responded

Gordon, Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

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