Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,702 Reviews
Call Service Center (844) 208-1008

3,702 Reviews of Toyota of Rockwall - Service Center

Sort by
June 01, 2022

Totally lied to me and the service was rushed through. Not sure why they were n a hurry as it was totally dead in the dealership as well as the lot. Not te first time I’ve had an issue with the service te More

by BRYAN.WILLIAMS4312
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry Davis
Report | Print
Jun 04, 2022 -

Toyota of Rockwall responded

Thank you for this feedback, Bryan. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 05, 2022 -

BRYAN.WILLIAMS4312 responded

Bryan.Williams4312@yahoo.com and 214-315-9578. If I could transfer my service plan to an alternative Toyota dealership that would be amazing

June 01, 2022

My service advisor Josue was so helpful and informative. Great customer service. Also, Justin, the Service Manager was absolutely appreciative of my questions/concerns and made me fill at home. I will alway More

by AMYGILMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Josue Gutierrez
Report | Print
Jun 01, 2022 -

Toyota of Rockwall responded

Amy, thank you for taking the time to share your thoughts on working with Josue and our team. We're glad to hear we delivered such a great experience!

June 01, 2022

Kevin was real helpful Got done what I needed to get done on my car They were there for us. More

by NMOORE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Jun 01, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback!

May 31, 2022

Great experience. Sam in service to good care of vehicle and kept me informed about status More

by SAMGONZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 31, 2022

I got my warranty work done very rapidly. The service mgr got me out quickly More

by a.pellegrini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Jun 01, 2022 -

Toyota of Rockwall responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 31, 2022

Too slow. Didn't call me when vehicle was ready. I finally called after 5 hours. More

by jfernandez15
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mick Schott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 30, 2022

Profesional quick service attentive the tech told me everything I needed and future repairs if applucable More

by chawks69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Davis
Report | Print
May 31, 2022 -

Toyota of Rockwall responded

We appreciate your business, Larry and our team looks forward to serving you again soon!

May 29, 2022

Great,on time,professional over all,on time to my appointment, 100 satisfaction,the service and the rest,nothing wrong. More

by Marcospaiz2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez, Kevin McGuire
Report | Print
May 31, 2022 -

Toyota of Rockwall responded

Marco, Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad Kevin and Carlos were able to help, and we hope to see you again!

May 25, 2022

Good people. Great service. Awesome dealership. I have purchased two vehicles from them and they’re terrific. More

by mhemy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Report | Print
May 25, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 25, 2022 -

mhemy1 responded

My pleasure

May 25, 2022

They are very professional and courteous. There customer service is top notch. The communication with the staff is always awesome. :) More

by v.grana2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

v.grana2 responded

Customer Service is Always Awesome.

May 25, 2022 -

v.grana2 responded

:)

1
...
161
162
163
...
371