Toyota of Rockwall - Service Center

Everyone at the Rockwall location is so friendly! I really feel at home every time I visit. I only come to this location even though I bought my vehicle at the Richardson dealership. I really feel at home every time I visit. I only come to this location even though I bought my vehicle at the Richardson dealership. More

Good costumer service and good coffee. Nice environment and always asking if was good. Thank you. Nice environment and always asking if was good. Thank you. More

Staff was courteous, explained the services that would be performed and estimated time of completion. I was extremely pleased with the service staff. performed and estimated time of completion. I was extremely pleased with the service staff. More

They provided me with excellent service. I would use them again for any Toyota needs. I would use them again for any Toyota needs. More

I have never received this bad of service. I dropped my car off for a 9 a.m. appt to have four tires put on, I never received and update on when it would be finished, I sent a msg to request I dropped my car off for a 9 a.m. appt to have four tires put on, I never received and update on when it would be finished, I sent a msg to request a status update…never received an update, then I called and found out that they had lost my ticket and had not even started on my car! It wasn’t ready until 5:00p. Totally unacceptable! Service department has gone down hill! More

It would be nice if you could get the car wash fixed like we were promised we were promised More

Toyota of Rockwall is without a doubt the best Toyota dealership I have worked with within Texas. For context, I drove over 1 hour from Fort Worth, TX just to work with this dealership. From their servic dealership I have worked with within Texas. For context, I drove over 1 hour from Fort Worth, TX just to work with this dealership. From their service team to their sales team they are the gold standard for customer service. More

Mickey was amazing. I was in and out in an hour. Wonderful experience. Thank you so much I was in and out in an hour. Wonderful experience. Thank you so much More

Car was serviced, picked it up at lunch, all fluids were checked as "good". Got in it that same day after work to go home and had a message "coolant low turn off engine." I had to have a coworker drive me t checked as "good". Got in it that same day after work to go home and had a message "coolant low turn off engine." I had to have a coworker drive me to the auto parts start to get engine coolant. Double checked the report delaership provided and coolant listed as checked and okay level. More

Disappointing. Told service call would be 2-3 hours and it took 7 hours. Both scheduling of service and service departments should have informed me the recall proce Told service call would be 2-3 hours and it took 7 hours. Both scheduling of service and service departments should have informed me the recall procedure would take all day. Then I couold have planned accordingly. More