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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,730 Reviews

3,730 Reviews of Toyota of Rockwall - Service Center

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June 29, 2025

I was told a part was ordered but I have not received a call or a notice on the status nothing was told to me at the time of checkout. More

by TNLBILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 28, 2025

Very polite service The employee checking with customers in the waiting area was a nice touch. Low score is due to not solving or providing an alternative to my problem. I brought my vehicle in for a safety More

by samgaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 02, 2025 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 28, 2025

Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha More

by beggsrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 26, 2025

Thank you for being patient enough to schedule me a last minute appointm to get me in a oil change after leaving work More

by tinachap12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Axel Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMEER AL-Hadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 26, 2025

It was a great experience. A young lady came and checked on me twice. Very nice staff all around. More

by biancamunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 24, 2025

I needed a replacement key fob for my Toyota Highlander. The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process wou More

by charlottelogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 24, 2025

The only reason I rated the dealership 4 out of 5 stars is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it u More

by Rodyfuentescolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
Jun 24, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’d love the opportunity to get more details to see if we can turn this situation around for you. "

June 23, 2025

My Highlander broke down at 5:30 Friday evening and Mick stayed after 6 to check me in. Saturday they diagnosed the problem and ordered the replacement part. They promised me it would be ready at noon on Mo More

by Maytreerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 22, 2025

I’m relatively new to this dealership as I have had Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate ap More

by lisalisa_75032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

June 22, 2025

Employees were friendly, respectful, helpful, energetic, courteous, forward looking. I was updated how long more I may be waiting, thus I was not bored. I’m grateful for their wonderful service. and thank More

by Taye.abebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!