Toyota of Rockwall - Service Center

I was told a part was ordered but I have not received a call or a notice on the status nothing was told to me at the time of checkout. call or a notice on the status nothing was told to me at the time of checkout. More

Very polite service The employee checking with customers in the waiting area was a nice touch. Low score is due to not solving or providing an alternative to my problem. I brought my vehicle in for a safety in the waiting area was a nice touch. Low score is due to not solving or providing an alternative to my problem. I brought my vehicle in for a safety recall. I was told that the parts to complete the recall were on backorder, with no idea if and when the parts would be available. Really? Is that how Toyota responds to national safety recalls. Very disappointing, if not in compliance with the law. More

Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like that is just down the road from me so if I ever need anything else I have people that I can count on and trust for further service. I feel grateful to have the team that helped me. Thank you so much, have a nice day Sincerely Rick Beggs More

Thank you for being patient enough to schedule me a last minute appointm to get me in a oil change after leaving work minute appointm to get me in a oil change after leaving work More

It was a great experience. A young lady came and checked on me twice. Very nice staff all around. A young lady came and checked on me twice. Very nice staff all around. More

I needed a replacement key fob for my Toyota Highlander. The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process wou The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process would look and took care of having my new key set up. Overall it was a great experience. More

The only reason I rated the dealership 4 out of 5 stars is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it u is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it up and found out that the mechanic put the information on a different form. God only knows how many people been told that they needed work that was previously completed. I like to think that this was human error and not intentional. Please give your employees a refresher course on the proper forms, and to look out for future human error. I do recommend this dealership especially Sam Heidel and Kaila the cashier. They were both very professional. Much appreciated. More

My Highlander broke down at 5:30 Friday evening and Mick stayed after 6 to check me in. Saturday they diagnosed the problem and ordered the replacement part. They promised me it would be ready at noon on Mo stayed after 6 to check me in. Saturday they diagnosed the problem and ordered the replacement part. They promised me it would be ready at noon on Monday and they were finished by 11 am. The car performed well on my drive back home to Houston. Mick kept me informed completely during the whole process. More

I’m relatively new to this dealership as I have had Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate ap Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate approximate wait time. Friendly staff. My one wish is that I really would like a car wash at the end of service as I always received at the Honda dealership. That is my only disappointment with this Toyota service! More

Employees were friendly, respectful, helpful, energetic, courteous, forward looking. I was updated how long more I may be waiting, thus I was not bored. I’m grateful for their wonderful service. and thank courteous, forward looking. I was updated how long more I may be waiting, thus I was not bored. I’m grateful for their wonderful service. and thank you Toyota of Rockwall More