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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,135 Reviews
Call Service Center (844) 208-1008

3,135 Reviews of Toyota of Rockwall - Service Center

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April 20, 2024

Scammed for $200 and wasted 3 hours to tell me I replaced my battery which i already new. More

by fcrockwall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Apr 25, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
April 20, 2024

Great attention to detail and go the extra mile to make sure my concerns were met and checked into. More

by mander0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Apr 22, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
April 19, 2024

Was told I need a diagnosis for headlight issue. The light was working fine. $200 to tell me it was because I replaced my battery. Never told me how to fix alarm or how much it would cost to correct More

by fcrockwall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who it was
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Apr 25, 2024 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
April 19, 2024

I was pleased with the results, although I had to wait an extra hour. Cost more than expected. More

by doulospm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Helpful
April 18, 2024

Good service good service love everything quick service and like everything Kassie was a great service writer More

by drmeta58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for Kasey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
April 17, 2024

Amazing team, superb hospitality. Perfect communication. Highly motivated team. Great welcoming experience. Kevin is highly qualified professional in dealing with customers More

by Anil Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin and the team met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

Helpful
April 17, 2024

Politeness was very much appreciated at he time I needed help and information. My wait was very short, I had an appointment and the service was exceptional. More

by garyjames47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Gary, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
April 16, 2024

Great people and great customer service. They take care of all my vehicles for my family. More

by cconley214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

Helpful
April 16, 2024

Brought my 2018 Highlander Limited in to have battery checked as I thought I may be due to get a new one. My car has only 29,500+ miles on it and I do less than 5000 miles per year. After checking the More

by donandcolleendee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my Service Dept. person was Ryan. Very nice and professional!
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Apr 17, 2024 -

Toyota of Rockwall responded

Don and Colleen, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Helpful
April 15, 2024

The team is always willing to work with you in regard to your needs and personal time schedule. Always a please to work with. More

by aew.hartwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Searcy
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Apr 16, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
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