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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,718 Reviews
Call Service Center (844) 208-1008

3,718 Reviews of Toyota of Rockwall - Service Center

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January 17, 2025

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2025

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PERKINS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERNESTO MUNOZ, ALEJANDRO PADILLA
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Jan 17, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 14, 2025

Friendly staff at this location. Wait time was very minimal. I would however LOVE to see a free soda fountain machine in the customer lobby waiting area like Patt Lobb Toyota in McKi More

by targetman1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 11, 2025

Another great job by the whole team. My truck will be in for an engine swap on Monday l, hopefully everything goes well More

by toddrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2025 -

Toyota of Rockwall responded

Todd, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2025

They did not do the right thing. I had a recall repair and the hatchback started not closing after that and never before. The dealership assumed no responsibility More

by weaver3070
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 09, 2025

Very efficient and friendly. Got me in and out in under time expected. Very courteous! More

by REMONAW
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carl David
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Jan 10, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 09, 2025

We brought our Lexus in to repair the catch to the hatch back door. The electronic part was working properly. You installed a part but apparently disconnected the electronic part. When we called our advi More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 09, 2025

They would not honor warranty work from another dealership because Toyota was having issues with the national registry. So I had to tow my own vehicle to another Toyota dealership. More

by kyleecooper123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kawa Yahia
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Jan 13, 2025 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 08, 2025

No car wash or vacuum available. One hour wait with an appointment. Clean waiting room. More

by djjohnson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2025

The service was great and on time. They took an hour for a while we were enjoying a coffee More

by edith97x2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Toyota of Rockwall responded

Edith, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

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