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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,717 Reviews

3,717 Reviews of Toyota of Rockwall - Service Center

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December 31, 2024

I was a walk-in on New Year's Eve. The service department was able to get me in and fix my car. More

by SEVIERCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassidy
Jan 02, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. We look forward to working with you again.

December 30, 2024

Highly recommend Rockwall Toyota, they go above and beyond to take care of you. They are a trusted dealership, I’ll def continue to use and recommend others as well. More

by dennis.127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 30, 2024

Very good experience, I git right in and right out. The charge was not outrageous. More

by Brian75228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Toyota of Rockwall responded

Brian, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2024

I didn't have an appointment but Sam listened to me and understood the reason why I was bringing in my car. Got a ride to work and within no time, my car had a new battery and I was good to go! More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Rockwall responded

We are very happy Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 29, 2024

The place is nice and efficient but, my tuck was dirty when I got it back. Rockwall used to rinse it off or at least vacuum the inside. Not really top notch service. More

by thejoshmartin
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't talk to any of those people
Jan 05, 2025 -

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 28, 2024

They are professional and showed great concern for me! It’s always a comfortable experience bringing my car in! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Toyota of Rockwall responded

Rich, thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Dec 29, 2024 -

Rich responded

Glad to respond! Happy New Year!

December 28, 2024

Sam Heidel is awesome I give him the highest rating I can give him i had a problem with management when I bought my car but the salesman and people are really nice More

by jtiptonsmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Toyota of Rockwall responded

Thank you for your review and kind words for Sam. We sincerely appreciate your business and hope to see you again!

December 27, 2024

Great service and communication. All team members involved were very informative and made me feel welcome. More

by NOAHTSANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 29, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you, Noah. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 25, 2024

I was impressed by the friendly and thorough customer service that I received on my visit for services. More

by ronnie.e.randolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 25, 2024

Left my 4Runner at the dealership for a simple balance and rotate, $100. I return 3 hours later, pick up my car and nothing was done - tires weren’t rotated, the air pressure wasn’t even checked. So no More

by Kbarry895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Jan 01, 2025 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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