Toyota of Rockwall - Service Center

Good, as per usual - went in for Recall work, ready by given time. Thank you given time. Thank you More

Mick was extremely helpful in getting us through a situation that we did not understand and took care of our issue in a way that showed that he really cared about us. situation that we did not understand and took care of our issue in a way that showed that he really cared about us. More

Don't ask for a simple check of your tire pressure without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because the truck is 12 years old, even though the sensors are relatively new. More

We had a fantastic experience with Toyota of Rockwall. They went above and beyond to resolve the issue with our 2011 Lexus RX350. The analytics identified an issue with the A/C system that was repaired, b They went above and beyond to resolve the issue with our 2011 Lexus RX350. The analytics identified an issue with the A/C system that was repaired, but it didn't actually repair the initial problem completely. When we returned the vehicle, Toyota of Rockwall brought in a Lexus/Toyota specialist to assist with the diagnosis. While they kept the vehicle for an extra week, they provided us with a rental vehicle. Also, when they finally got the diagnosis correct, they footed the bill for the ultimate repair. Even when they made the repair, they kept the vehicle a day or two extra to be able to test and confirm the repair was successful. We have a fantastic experience with Toyota of Rockwall Service Dept. More

There was a delay in my service however the Training Service Rep resolved the delay and have me discount due to the long delay. He was very courteous Service Rep resolved the delay and have me discount due to the long delay. He was very courteous More

He took great care of me. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. More

The customer service was great. The advisor gave me a very accurate wait time for when my car should be ready. The advisor gave me a very accurate wait time for when my car should be ready. More

The customer service representative was great but I was disappointed that they did not wash the vehicle or vacuum anymore. disappointed that they did not wash the vehicle or vacuum anymore. More

Never have had an efficient service here, they probably just have too many customers to service in Rockwall area. It took 30 minutes just to get checked in from my truck for an oil change last time with an just have too many customers to service in Rockwall area. It took 30 minutes just to get checked in from my truck for an oil change last time with an appointment scheduled. Oil changes take way too long 1.5-2.5 hours. I can’t even think about having them look at warranty issues because they would need my truck for a whole day just to look at it. I’ll try McKinney and or Paris Toyota even though they are much further away from Greenville. More

The staff was right there to great me and took good care of my vehicle. of my vehicle. More