Toyota of Rockwall - Service Center

I have bought 3 cars from this dealership and had wonderful service provided by their team that looks after the vehicles after their purchase. I highly recommend their sales and service. wonderful service provided by their team that looks after the vehicles after their purchase. I highly recommend their sales and service. More

Things went well and quick. Staff was friendly and knew what they were doing. I do have one concern. The girl came out after examining my windshield and told me I needed it t Staff was friendly and knew what they were doing. I do have one concern. The girl came out after examining my windshield and told me I needed it to be be fixed or replaced. That's fine. But when I told her I have the extra coverage to take care of that, she said I would have to pay for it myself and then get reimbursed. I asked for a written description so I could take care of it later. I never got that info but when I got the regular review of my inspection, it said the windshield was good. My problem (complaint?) is not with her but with Toyota in general that your computers apparently do not sync with others locations. I paid a lot of money for that coverage and now you won't accept it because I moved? More

Scheduled easily Service advisor kept me informed and addressed my concerns, vehicles ready as promised addressed my concerns, vehicles ready as promised More

I came in around 3:30pm and my car was ready by about 4:00pm. I appreciated the quick and attentive service. All staff that I met were extremely kind and helpful as well, including Sam who helped me init 4:00pm. I appreciated the quick and attentive service. All staff that I met were extremely kind and helpful as well, including Sam who helped me initially. More

My experience at Toyota Of Rockwall is always good. I feel like they are an honest dealership. I feel like they are an honest dealership. More

Just wanted to acknowledge Mick and his team (Kasey and Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle the Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle there. And for the last few years Mick and Kasey were overseeing all the work that was done on my vehicle. They are impeccable in their knowledge, professionalism and customer care. They go above and beyond to take care of all your needs and are always honest and upfront what needs to be done and what can wait. I trust them and would highly recommend. THANK YOU for your incredible work ethic! More

Communication is lacking. After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment onl After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment online, I left a note to be called prior to my appointment. No one ever did. Poor communication has been as issue with the service department as long as I've been a customer (this is the 4th vehicle purchase there. It’s now just a convenience, but would go anywhere else if more convenient). I have expressed my concerns for years and the owners either do not know or do not care. They are great at selling cars, caring for the environment, and displaying their awards, but customer service and leadership has never been a focus. More

The cost of service provided is very overpriced, but you do have good customer service. do have good customer service. More

I have been a customer of Rockwall Toyota for the last 4 years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to Rockwall for service. More

Had a 35K service appointment for 11:15 . The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. More