Toyota of Rockwall - Service Center

I was impressed by the friendly and thorough customer service that I received on my visit for services. service that I received on my visit for services. More

Left my 4Runner at the dealership for a simple balance and rotate, $100. I return 3 hours later, pick up my car and nothing was done - tires weren’t rotated, the air pressure wasn’t even checked. So no and rotate, $100. I return 3 hours later, pick up my car and nothing was done - tires weren’t rotated, the air pressure wasn’t even checked. So now I have to find another ride and spend the afternoon going back and forth without a car … when it should have been done in the first place, and what I paid money for. Next time I’ll go to my local auto shop. More

Much better this time. Time in and out 1 hour. We were kept well informed. Time in and out 1 hour. We were kept well informed. More

it was very good experience and good customer service; car was handled with care and problem was resolved car was handled with care and problem was resolved More

Kasey provides great customer service. Always attentive and provides that personal touch that makes driving out of the way worth it. Always attentive and provides that personal touch that makes driving out of the way worth it. More

Scoot was great as soon as arrived to the shop. He was communicative and made the process easy. He was communicative and made the process easy. More

I took my vehicle here for the check engine light coming on and it’s under warranty. They took my vehicle back and after about an hour they told me it indicated that my truck was running lean. He said if yo on and it’s under warranty. They took my vehicle back and after about an hour they told me it indicated that my truck was running lean. He said if you want we can take apart the vehicle but you would have to leave it here and have someone pick you up. 2nd if we take it apart and animals have eaten up parts inside then it will void your warranty and cost you a lot. I told them to get me my truck back and I would take it somewhere else. They were about to lie about my truck to void my warranty. I would stay away from her. More

Everyone was very friendly to me and explained things so I could understand the process. I could understand the process. More

So when I showed up the service advisor eventually came out after I sat there for awhile. It seems that the service advisors are hesitant to come out. She then asked if I was waiting and I said yes. She out after I sat there for awhile. It seems that the service advisors are hesitant to come out. She then asked if I was waiting and I said yes. She confirmed the last 4 of my phone number and said she would send me a text when my truck was ready. After approximately 2 hours she came over to the waiting area and said my truck was ready. After signing the paperwork and my truck being pulled around I left. As I was leaving the dealership my wife called and said she had just seen a text from almost an hour earlier saying my truck was ready. I guess that’s a hour I will never get back. I also don’t understand how brake parts ordered in August for a TSB are still not in for the repair, the squealing is getting old. More

They have very fast turnaround time and have really good communication with their customers. Overall it was an excellent experience. communication with their customers. Overall it was an excellent experience. More