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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,715 Reviews

3,715 Reviews of Toyota of Rockwall - Service Center

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October 15, 2024

Easy to make appointments. Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgea More

by jerryrmorgan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Jerry! We sincerely value your business and look forward to your next visit.

October 15, 2024

Fast and professional service. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. More

by tammy-klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Oct 15, 2024 -

Toyota of Rockwall responded

Tammy, Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 14, 2024

The service was friendly and efficient. The need and price estimate for the car's additional maintenance was clearly presented. More

by vadeserg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 14, 2024

This dealership has the potential to be a world class rating, why do they choose not to have a wash for vehicles? More

by 2kimbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to our dealership. We do apologize for not having a car wash. We look forward to working with you again.

October 13, 2024

Always had good luck with Toyota of Rockwall and the service department. Customer service has always been top notch. More

by Big Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Toyota of Rockwall responded

It's great to hear that Sam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 13, 2024

The service they suggested was not one I could afford. They were honest with me which goes a long way. I appreciate the honesty and will be back again. More

by sotexreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian-Service
Oct 13, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your service expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

October 13, 2024

everything was great , the waiting area with an open self service coffee bar was awesome , the wait time was less than 30 mn . overall great experience with the service advisor randy More

by bobmohand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
randy
Oct 13, 2024 -

Toyota of Rockwall responded

Bob, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2024

The service provided was completed in the agreed upon time. I asked for the rear hatch to be looked at. Technician said it was normal. They said they sent me a video showing my vehicle rear door openi More

by Johnfoote82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Toyota of Rockwall responded

John, Thank you so much for your excellent service review! We are so glad we had the opportunity to work with you and thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 12, 2024

Kasey is simply the best! There is no one I trust more than her with my vehicle. More

by STEVE.POWELL1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Powell , Cesar Martinez
Oct 13, 2024 -

Toyota of Rockwall responded

Steve, We are very happy to hear Kasey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2024

I will continue to have my car serviced, but this coming year I will be needing another vehicle. Will not return to Toyota Rockwall to purchase it. My grandson and his family have decided also to purchase e More

by Richandjudy105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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