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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,675 Reviews
Call Service Center (844) 208-1008

3,675 Reviews of Toyota of Rockwall - Service Center

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August 31, 2024

Bryan is the service rep that took care of me. I appreciate him getting me in and out quickly. Rockwall Toyota had very nice amenities and accommodations while waiting. More

by Omi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Sep 02, 2024 -

Toyota of Rockwall responded

We are very happy to hear that Bryan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2024

I love the service department at Toyota of Rockwall. The service manager Mick treats us like family. I will always take my vehicles to Mick. Thank you for being an awesome service manager. I will see o More

by cdennett75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Toyota of Rockwall responded

We are very happy to hear that Mick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 29, 2024

The employees were great very helpful, crazy that you charge $65.00 for a plastic plate holder that gives you free advertisement More

by confusednow2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Aug 30, 2024 -

Toyota of Rockwall responded

Thank you for your feedback. We will share your comments with the team, and don't hesitate to let us know if we can be of further assistance.

August 29, 2024

Went in for a recall fix and they wanted to do over $3100 of service, most of which we already have had performed by our mechanic. More

by davideaves55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Sep 02, 2024 -

Toyota of Rockwall responded

We appreciate your business, David. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 28, 2024

Always pleasant and customer service oriented. Keeps me informed about the progress of my truck. More

by KIWI481886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kasey and our team, and we look forward to working with you again.

August 28, 2024

Very kind people at customer service. Don’t take too long time to fix the maintenance service More

by alexriveraudistrital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Alex! We sincerely value your business and look forward to your next visit.

August 28, 2024

It’s always great to work with Kasey. She clearly explains the services that need to be done and answers my questions thoroughly. More

by sophialthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Toyota of Rockwall responded

Thank you, Sophia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey met your expectations. Thanks for choosing Toyota of Rockwall!

August 27, 2024

Lack of response. . no follow up, requested a manager. Never got one but after telling me no.. severals times they finally found my service contract .. all for an oil c More

by C101971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea several employees
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Aug 31, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 26, 2024

Great timing to finish the work Service adviser Ryan was excellent and delivered the car as promised More

by crewaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Aug 27, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Ryan at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 25, 2024

They were updating the app about what they were doing to my car. I got the full report on the app. The dealer provided me with good service. More

by janiearamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Aug 26, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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