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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,713 Reviews
Call Service Center (844) 208-1008

3,713 Reviews of Toyota of Rockwall - Service Center

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September 21, 2024

Always great service! They call me and remind me of any up coming appointments. Wished they washed vehicles More

by toddrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
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Sep 22, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 21, 2024

Very clean dealership. People were very friendly and helpful. I was able to do my work remotely and my car was serviced quickly. I enjoyed the multi-inspectuon and video More

by causeways37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 21, 2024

Went in for a normal maintenance and wanted a brake flush and a state inspection. I authorized both since they were up front of the cost of both. Time to pay and the cost was about $100 more since the quoted More

by lisa6196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person I had isn’t listed.
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Sep 25, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Lisa, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 18, 2024

Outstanding Service Advisor. Thank you for all of your assistance each and every time when I bring vehicle in for service More

by lewisroy179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Toyota of Rockwall responded

Roy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2024

Took 4 hours and my truck had dirty grease all over the hood when I left!😡 More

by biddmac4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Sep 19, 2024 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 14, 2024

Very courteous and professional. I pass a Toyota dealership near my home to get my vehicle serviced at Toyota of Rockwall. More

by hermandee12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2024

Great service and communication. I always go to Toyota Rockwall for all my service needs for my 2014 RAV4. I trust them with my vehicle. More

by ROBBIE-DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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Sep 15, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Robbie, and don't hesitate to let us know if we can be of further assistance.

September 13, 2024

Awesome awesome awesome ! We love the service at Rockwall Toyota! Thank you Randy for your service! More

by Courtnei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Sep 13, 2024 -

Toyota of Rockwall responded

Thank you so much, Courtnei, for your kind words for Randy and for taking the time to leave us this wonderful feedback!

September 11, 2024

Sam explained the problem work the nneds to be done and how long it will take. I was updated on the on going work via text. More

by Vveermm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Sam, and for taking the time to leave us this wonderful feedback!

September 11, 2024

Have used Rockwall Toyota for service for about 7 years now. EVERYTIME has been great and nothing added that wasn’t needed. More

by Daulton Cotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Report | Print
Sep 11, 2024 -

Toyota of Rockwall responded

Daulton, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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