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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,221 Reviews
Call Service Center (844) 208-1008

3,221 Reviews of Toyota of Rockwall - Service Center

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May 26, 2024

service was great i will recommend other person to you rep was very friedly and explain everything that needs to b done to my car More

by jessercardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 25, 2024

Mostly good experience so far. Sam and the team are great. Will continue getting vehicles serviced here More

by avanta2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Helpful
May 25, 2024

Tire warranty issue not done correctly. Fixed after Paris Toyota for involved. Money was refunded More

by rdld1981
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We are glad the issue was resolved and we appreciate your business and hope to see you again soon!

Helpful
May 25, 2024

Toyota did a really good job! Good service and always take care of their customers. More

by chungsi1410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
May 25, 2024

Great communication between the customer and the service advisor. He keep me in the loop on the whole process . More

by rocanaday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 24, 2024

I’m really sad my guy Kevin isn’t there anymore but my new guy Ryan seems to be just as sweet and kind. I’m always treated very kindly at Toyota. More

by SDPAGE270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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May 29, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
May 24, 2024

Need to provide more refreshments in the service area for people who are waiting. It was pretty skimpy More

by robertaboard37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Searcy
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

We appreciate your business and will share your comments with the team. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Helpful
May 24, 2024

They quoted me a price and they stuck to it including tax! My truck was ready when when it was supposed to be! More

by qburt469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 22, 2024

I scheduled my appointment with the operator at the dealership, established a time on my schedule for the next Monday at 10am, I checked in at the dealership at 9:45am, I was told that the repair would More

by garyjames47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Helpful
May 22, 2024

Was here for first routine maintenance. Convenient drop off. Service was quick. Staff were friendly and professional. Pleased with experience. More

by tsm0327
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Maggioto
Report | Print
May 29, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
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