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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,650 Reviews

3,650 Reviews of Toyota of Rockwall - Service Center

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April 15, 2025

Your service writers don't communicate with the customer. My car was there for a week. It was hard to get answers. More

by barneswl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Apr 18, 2025 -

Toyota of Rockwall responded

Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 14, 2025

Everyone one involved in my Service were very pleasant and did a good job of making my wait comfortable, best wait area around. Service Tech took care of getting my car back to me in a timely manner. More

by CAPEVINRUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICKEY HAGAR
Apr 14, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 14, 2025

Never buy a service contract or warranty from Toyota Rockwall. Extended service will only pay for oil changes, air filters and tire rotations. No major maintenance will be covered despite what they tell More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
Apr 17, 2025 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 13, 2025

No not happy they didn’t fix my problem. They said couldn’t find anything wrong. More

by gracianonunez14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Toyota of Rockwall responded

Graciano, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 13, 2025

Very quick in and out, this team of technicians was very efficient. The office staff was prompt in get my receipt as quick as possible. More

by care2617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

April 13, 2025

Courteous and professional group of people. They get the job done, most times very quickly and efficiently! More

by lalomaldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 13, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 12, 2025

Brought my car in for an alignment, and car steers more to the right than before. More

by Josuemartinez184
Recommend Dealer
No
Employees Worked With
John Doe
Apr 16, 2025 -

Toyota of Rockwall responded

Josue, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 10, 2025

One service request questionable, called service rep, left message, never received return phone call. Disappointed. More

by Jehargrove1050
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service?
Apr 10, 2025 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

April 10, 2025

My appointment time was around 3:30pm on Saturday and maintenance services was done within 30 minute, it is fast. More

by yenh2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 11, 2025 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 10, 2025

Wouldn’t go anywhere else. They worked hard to get us into the car we wanted. More

by gwsweet1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco
Apr 11, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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