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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,713 Reviews
Call Service Center (844) 208-1008

3,713 Reviews of Toyota of Rockwall - Service Center

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September 06, 2024

Kept me well informed through out the 10k maintenance and warranty repair. Excellent work and done quickly. More

by Arnoldziff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Toyota of Rockwall responded

Thank you, Arnold, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 05, 2024

I was very satisfied with the service. They are always so polite and explains everything on the report. More

by Kimmber23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 05, 2024

Good experience at the dealership. They kept me up to date on the progress of the vehicle. More

by bartrock75032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Sep 06, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 04, 2024

Toyota said my tires were good. 2 other places said I should get tires ASSP. More

by shawbrenda73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Toyota of Rockwall responded

Brenda, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

September 03, 2024

Cassidi was great, I was in and out of the service center in less than an hour. Super efficient, great customer service. They take really great care of your car. More

by Msjobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidi
Report | Print
Sep 03, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Cassidi and for taking the time to leave us this wonderful feedback!

September 01, 2024

The scheduling process was easy and the service advisor, Brian, was competent and enjoyable to interact with. He kept me informed throughout my visit. More

by sherri.neal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 02, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Brian here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 31, 2024

Very easy to schedule and reschedule the appointment. Staffs are very friendly. Nice waiting area. More

by sangechen8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Carpenter
Report | Print
Sep 02, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

August 31, 2024

Friendly - knowledgeable- really care about the customers! Wait time was minimum! It is also very easy to get scheduled in for maintenance check! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Delavega, Kevin McGuire
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Aug 31, 2024 -

Toyota of Rockwall responded

Thank you so much, Rich, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2024

Bryan is the service rep that took care of me. I appreciate him getting me in and out quickly. Rockwall Toyota had very nice amenities and accommodations while waiting. More

by Omi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Sep 02, 2024 -

Toyota of Rockwall responded

We are very happy to hear that Bryan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2024

I love the service department at Toyota of Rockwall. The service manager Mick treats us like family. I will always take my vehicles to Mick. Thank you for being an awesome service manager. I will see o More

by cdennett75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Toyota of Rockwall responded

We are very happy to hear that Mick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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