Toyota of Rockwall - Service Center

I love the service department at Toyota of Rockwall. The service manager Mick treats us like family. I will always take my vehicles to Mick. Thank you for being an awesome service manager. I will see o The service manager Mick treats us like family. I will always take my vehicles to Mick. Thank you for being an awesome service manager. I will see on my next oil change.:) More

The employees were great very helpful, crazy that you charge $65.00 for a plastic plate holder that gives you free advertisement charge $65.00 for a plastic plate holder that gives you free advertisement More

Went in for a recall fix and they wanted to do over $3100 of service, most of which we already have had performed by our mechanic. of service, most of which we already have had performed by our mechanic. More

Always pleasant and customer service oriented. Keeps me informed about the progress of my truck. Keeps me informed about the progress of my truck. More

It’s always great to work with Kasey. She clearly explains the services that need to be done and answers my questions thoroughly. She clearly explains the services that need to be done and answers my questions thoroughly. More

Very kind people at customer service. Don’t take too long time to fix the maintenance service Don’t take too long time to fix the maintenance service More

Lack of response. . no follow up, requested a manager. Never got one but after telling me no.. severals times they finally found my service contract .. all for an oil c . no follow up, requested a manager. Never got one but after telling me no.. severals times they finally found my service contract .. all for an oil change More

Great timing to finish the work Service adviser Ryan was excellent and delivered the car as promised was excellent and delivered the car as promised More

They were updating the app about what they were doing to my car. I got the full report on the app. The dealer provided me with good service. my car. I got the full report on the app. The dealer provided me with good service. More

I asked to have a whistle noise while in reverse not pushing brakes checked into, didn’t get feedback on a possible culprit. My inspection said my brakes were good even though my last 2 visits stated t pushing brakes checked into, didn’t get feedback on a possible culprit. My inspection said my brakes were good even though my last 2 visits stated the needed to be replaced and they have not been replaced. I’m not sure my inspection was properly done. How could the brakes all of a sudden be 100% when the past visits showed attention needed and none has been taken. More