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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,715 Reviews
Call Service Center (844) 208-1008

3,715 Reviews of Toyota of Rockwall - Service Center

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August 21, 2024

Came in diagnosed the issue and returned the truck within the same day. No sugar coating... and no extra charges More

by johnmassad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Sam Delavega, Kevin McGuire, Cesar Martinez
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Aug 21, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, John, for choosing Toyota of Rockwall!

August 20, 2024

Great to be a part of Rockwall Toyota! Great service! A suggestion is to keep the communication as needed only, instead reminders almost everyday. More

by samsonkjohn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Toyota of Rockwall responded

John, Thank you for your very kind review. Sam and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 19, 2024

Kasey is "A-1 Top Notch Provider" when it comes to providing the Toyota Service. More

by renglish42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Toyota of Rockwall responded

It's great to hear that Kasey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 19, 2024

Very good job l will be back I will tell go three call and make arrangements More

by wendellholmes77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Sam Delavega, Kevin McGuire, Cesar Martinez
Report | Print
Aug 19, 2024 -

Toyota of Rockwall responded

Hi Wendell: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 19, 2024

Kasey is pleasant, upbeat and listens to what I can and can’t do. Very helpful More

by kwendel92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kasey and our team, and we look forward to working with you again.

August 19, 2024

I got my car in and out fairly quickly. Very nice and clean waiting area. More

by malison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

August 18, 2024

The wait time and the service it was good . After the service done the explain what they are done . More

by sdesalgne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

August 18, 2024

Best experience I have had buying a car. There was no hassle and Iva was very helpful and knowledgeable about the car being purchased More

by anthonyflater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iva Smith
Report | Print
Aug 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2024

Friendly and welcoming staff. The service was timely and done right but they stopped washing cars after service. More

by funmikuponiyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Aug 19, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 18, 2024

No complementary washing & vacuum . Kinda slow . They don't tell me that my car is ready to pick up More

by Aln692003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Report | Print
Aug 22, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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