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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,715 Reviews
Call Service Center (844) 208-1008

3,715 Reviews of Toyota of Rockwall - Service Center

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August 18, 2024

I had a very good experience servicing my car. Kasey is the best at communicating every detail. More

by abimbolafabusuyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 18, 2024

I have a good experience in my service. Very clean dealer and the service very good More

by ricky.cruz36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback!

August 17, 2024

Advisor was attentive and knowledgeable. I will be returning. I loved the massage chairs! Keep up the good work More

by Drea9885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Aug 18, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 17, 2024

Thank you for always providing us with great service! I was in and out fast and with peace of mind. More

by ninagandrade73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 16, 2024

Took 2 hours to have a tire changed with an appointment. Bad tire was off needed to be replaced and put on vechile. More

by nuppyemt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of theses people were seen
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Aug 21, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 16, 2024

When I first arrived there were three employees standing around the podium in the area where you drop your car off. Two of them were on their cell phones possibly updating their Facebook or something. I s More

by emurray526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in Serive
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Aug 16, 2024 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 16, 2024

Sam was very helpful and kept on following up with us regarding the status of our vehicle More

by amy1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Toyota of Rockwall responded

Thank you, Amy, for taking the time to share your thoughts on working with Sam and our team. We're glad to hear we delivered such a great experience!

August 15, 2024

The dealership has always been courteous and professional. They’ve always explained services efficiently, and they complete the work in a timely manner. More

by JEFF3530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of service tech
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Aug 15, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 14, 2024

Went in for oil change. No oil in vehicle, engine made knocking noise . Car would not accelerate More

by juanewhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Report | Print
Aug 18, 2024 -

Toyota of Rockwall responded

Juan, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Christian can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 13, 2024

Great service! People should bring their car here to get it repaired in a timely manner. More

by SRADAY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Aug 13, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Ryan and our team were able to help, and we hope to see you again!

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