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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,715 Reviews

3,715 Reviews of Toyota of Rockwall - Service Center

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August 04, 2024

Toyota of Rockwall’s service department has always been courteous and efficient. I have purchased 4 vehicles from this dealership. More

by JOHNSCOTTTHOMAS544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Rockwall responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2024

Toyota has been great! Quick on my first service appointment. Customer service is great their. More

by dfugitt79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Aug 05, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 04, 2024

I was there for 2 hours with an appointment and they didn’t do what I paid for and had to go back again because they did not do the state inspection correctly. More

by anastasia.gymjunky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can not remember name
Aug 08, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 04, 2024

Would have been 5 stars, but appt. was not on the schedule. Luckily Sam remembered that we had talked 2 days before and agreed to a time. Everything was taken care of that day as sched More

by Chris.mcafee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Rockwall responded

Thank you, Chris! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

August 04, 2024

They did a good job , they were on time and the attendants were courteous and professional. More

by ioniwueke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 04, 2024

Toyota Rockwall is always courteous to us. We are very happy with the relationshi[ that we have with them. More

by pennygriggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Rockwall responded

Thank you so much, Penny, for your kind words, and for taking the time to leave us this wonderful feedback!

August 04, 2024

I really liked Sam. Very professional and courteous. He didn’t make me feel ignorant. I would love for him to be my technician in the future. More

by paola_loarca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Rockwall responded

Thank you, Paola, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sam here at Toyota of Rockwall.

August 04, 2024

Have called and left voicemail regarding a issue but no one have called or contact back yet. More

by Yogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Toyota of Rockwall responded

We're sorry to hear this. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 03, 2024

Whenever I visit Toyota of Rockwall I am always greeted with smiling faces, kindness and professionalism. I drive from Red Oak, Texas to have maintenance done. More

by rchamp56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Cesar Martinez
Aug 04, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 03, 2024

My son dropped off my Toyota at 9:45am and service called him around 1pm just to tell him they couldn’t fix the recall. He waited all that time for nothing More

by victorperez979904us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
Aug 07, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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