Toyota of Rockwall - Service Center

My son dropped off my Toyota at 9:45am and service called him around 1pm just to tell him they couldn’t fix the recall. He waited all that time for nothing him around 1pm just to tell him they couldn’t fix the recall. He waited all that time for nothing More

I really appreciated how helpful Kasey was. She recommended that I have my AC evaporator coil cleaned on another car, and it helped so much I had it done on my Rav4 too. Then she told me about She recommended that I have my AC evaporator coil cleaned on another car, and it helped so much I had it done on my Rav4 too. Then she told me about how thin my front brake pads had gotten. So I was thankful to mechanic that checked my car out, and Kasey's helpfulness. She is real asset to your company. By the way, one of the reasons I choose to have my oil changed with you is how thorough you check out my car when I do. Thanks again, Gary! More

Great customer service and a great wonderful environment to sit and relax while you wait . to sit and relax while you wait . More

They checked to see if a repair could be performed under the general warranty and I was told that it could but they would have to order the part. I never heard back from them. I subsequently talked to the the general warranty and I was told that it could but they would have to order the part. I never heard back from them. I subsequently talked to the service manager and he told me that he would check on it and get back with me. It has been 3 weeks and I have not heard from them. More

Great service and good cookies to eat. Very good quality workmanship. I appreciate everything very much!! Very good quality workmanship. I appreciate everything very much!! More

Good service at a good price, I would recommend this dealership, will continue to take my vehicle there. dealership, will continue to take my vehicle there. More

The scheduled service was quick, efficient, and done well! Carl, who was my service agent was very helpful, friendly, and professional. The feedback from him was informative. Even the oil life gage was well! Carl, who was my service agent was very helpful, friendly, and professional. The feedback from him was informative. Even the oil life gage was adjusted to 100%. It was my last free service. Thank you! More

The keep me there for 3 hr and served. The people come behind me be fair The people come behind me be fair More

No intention to update in mannerly time but only to tell you that they haven't done a thing to the car close to the closing hours which is 5 pm. Wasting your time waiting for the whole day to just received you that they haven't done a thing to the car close to the closing hours which is 5 pm. Wasting your time waiting for the whole day to just received that kind of update, when she communicates with you, you feel unimportant because it's only a recall service. Very unprofessional and rude (bad customer service)! More

Very friendly and accommodating staff. Team members assisted with various questions I had across multiple topics. Team members assisted with various questions I had across multiple topics. More