Toyota of Rockwall - Service Center

Great communication between the customer and the service advisor. He keep me in the loop on the whole process . advisor. He keep me in the loop on the whole process . More

Tire warranty issue not done correctly. Fixed after Paris Toyota for involved. Money was refunded Fixed after Paris Toyota for involved. Money was refunded More

Toyota did a really good job! Good service and always take care of their customers. Good service and always take care of their customers. More

I’m really sad my guy Kevin isn’t there anymore but my new guy Ryan seems to be just as sweet and kind. I’m always treated very kindly at Toyota. new guy Ryan seems to be just as sweet and kind. I’m always treated very kindly at Toyota. More

Need to provide more refreshments in the service area for people who are waiting. It was pretty skimpy people who are waiting. It was pretty skimpy More

They quoted me a price and they stuck to it including tax! My truck was ready when when it was supposed to be! tax! My truck was ready when when it was supposed to be! More

They always take such good care of me. Very Professional and kind. I trust them with my vehicle. Very Professional and kind. I trust them with my vehicle. More

Was here for first routine maintenance. Convenient drop off. Service was quick. Staff were friendly and professional. Pleased with experience. Convenient drop off. Service was quick. Staff were friendly and professional. Pleased with experience. More

Poor service. Couldn’t get the shuttle back to me. Nobody called me when I called the receptionist to ask for the shuttle. She told me she would email the perso Couldn’t get the shuttle back to me. Nobody called me when I called the receptionist to ask for the shuttle. She told me she would email the person in charge of my truck. 15 minutes later I called again this time asking if I could talk to someone else and the receptionist didn’t say anything and just put me on a 10 minute hold. I hung up and had to get a ride from Lyft. I get to the dealership and tell my service manager what happened and she said she wasn’t checking her email. She didn’t seem that concerned. I was told it would take about 2 hours to get it all done and I left after 4 hours. I had to go ask for updates on my vehicle. The last time I asked, I found another person who was actually working and asked them. Then they had to wait on her to finish the personal conversation she was having with another employee. It wasn’t work related. Extremely disappointed in the service I received. They didn’t even finish the recall. They said they had to order a part. So you’re telling me a dealership that big knowing there’s recalls going on doesn’t have enough parts to fix the recall? Now I have to go back and waste another two hours so they can finish. Not to mention my gas. It would be nice if they went the extra mile for you and maybe vacuumed your truck out or washed the wind shield. But that’s asking too much. More

I scheduled my appointment with the operator at the dealership, established a time on my schedule for the next Monday at 10am, I checked in at the dealership at 9:45am, I was told that the repair would dealership, established a time on my schedule for the next Monday at 10am, I checked in at the dealership at 9:45am, I was told that the repair would take about two hours, at 2 hours they texted me that it was ready, and they were waiting for me to arrive. Very satisfied. More