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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,705 Reviews
Call Service Center (844) 208-1008

3,705 Reviews of Toyota of Rockwall - Service Center

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May 06, 2025

This dealership needs a free soda fountain machine in the lobby waiting area for paying customers to use. Patt Lobb Toyota in McKinney has one so Rockwall needs to get with the program!!! More

by targetman1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to leave us this wonderful feedback!

May 06, 2025 -

targetman1065 responded

Did yall even read my review or was this a “auto generated” response?? lol

May 06, 2025

Michael Schott was the service representative. He was professional and courteous. He explained the process in detail and answered all of my questions. Good job! More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 05, 2025

The service department is well organized. Wait time for completion of the repairs or service I needed is always minimal. The dealership checks on those waiting to see if thet need anything. I More

by zoeaholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2025

Had bad experience with oil change and had to contact service manager. First time I ever had a bad experience at dealership. Service manager and service writer were very helpful. More

by travsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 03, 2025

The 10,000 mile service went a lot faster than I expected and the dude was nice. More

by bennett.lee.ivy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember who I worked with but he was cool
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May 03, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 02, 2025

Fixed my tire as part of my warranty but also took care of my 15k service so I didn’t have to make another visit. Visit was quick and easy. More

by Aml3341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hagar
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May 02, 2025 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 30, 2025

I love it here very friendly and helpful staff and they get the job done fast. Just wish they had a car wash . More

by brandycarnes13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 30, 2025

Well organized, friendly staff. Wait time was reasonable. My car was well taken care of. More

by irenemansoaddai2404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 30, 2025

customer service was great, everyone was friendly, but oil change was way too expensive. will not be returning. More

by jtlewiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMES MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 30, 2025

Very welcoming and efficient service staff and department. Kept me informed each step of the way. More

by j9hack
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

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