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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,198 Reviews
Call Service Center (844) 208-1008

3,198 Reviews of Toyota of Rockwall - Service Center

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May 08, 2023

Everyone was very helpful and kind. Service was done in the allotted time that was specified. More

by JOYCEBALL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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May 09, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
May 07, 2023

We recently moved to Rockwall last year and this was the first time that we have been to Toyota Rockwall. It was a very nice experience. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hosea
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May 08, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, Frank, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 06, 2023

brought car in at 8:30am reservation for 4 new tires, alignment, air filter and new rear brakes.got it back around 4:00pm.. my wife wanted Toyota service I wanted discount tire and brakes plus which wo More

by ALPNB
Service Communication
Recommend Dealer
No
Employees Worked With
Jose guerrero
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May 10, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
May 06, 2023

Good service they took the time to explain me about what I needed to know More

by eskele91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
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May 07, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
May 06, 2023

I went in for an alignment. They found an underlying problem preventing a perfect alignment and fixed it, when they could have just aligned best they could and sent me on my way More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David *****
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May 07, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department, Matt! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
May 06, 2023

Good dealership laike service on time avery tank l be back on the nex service More

by hugocastorena3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you, Hugo. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Helpful
May 05, 2023

Mike listens to me, keeps me updated on the serivce progress, and never pushy. He gets back to me quickly if additional service needs to be performed. More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Mick and the team were able to help, and we hope to see you again!

Helpful
May 05, 2023

The dealership is very clean and the employees are polite and helpful. Thpair took longer than expected this visit but overall it was Ok. More

by TAD19562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 02, 2023

Very good 👍 job and right now everything is going to God and the best 👌 Blessings More

by gera.0114
Recommend Dealer
Yes
Employees Worked With
Jose
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May 03, 2023 -

Toyota of Rockwall responded

Thank you! Jose and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Helpful
April 28, 2023

My oil cap was not placed on properly and all the oil came out all over my driveway More

by emese_holo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
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