Toyota of Rockwall - Service Center

Everything was top notch…no complaints whatsoever! Service was great; everything explained in detail. No issues at all! Service was great; everything explained in detail. No issues at all! More

I was pleased with the repair work done on my car. I was disappointed that I had to call back 2 days before the work was done to find out the part had come in but no one had informed me. That delayed I was disappointed that I had to call back 2 days before the work was done to find out the part had come in but no one had informed me. That delayed the repair being done. I was also disappointed that I got a lengthy list of recommended repairs including a new timing belt when I had one put in only 30,000 miles ago. More

Nothing to say , i am not going back there and may not buy toyota agian. Cashiers are rude and did not seem they resovled the issue with the car. And on the other note when you buy the new car , the 3 buy toyota agian. Cashiers are rude and did not seem they resovled the issue with the car. And on the other note when you buy the new car , the 30k Toyota Bumber to Bumber warranty which they say , which is a rip off. For the alignment they said i have to pay out of the pocket and my car only like 15k. More

Excellent service, courteous and efficient. I had no appointment but I was received right away. After the service, they called me to let me know that my car was ready. I had no appointment but I was received right away. After the service, they called me to let me know that my car was ready. More

Wonderful staff very knowledgeable. I appreciate everyone. I look forward for other opportunities in the future. I appreciate everyone. I look forward for other opportunities in the future. More

So . .. After waiting over 10 months for my 2nd Key FOB for my new Camry, I was told that Toyota of Rockwall's laser engraver was down and they could give .. After waiting over 10 months for my 2nd Key FOB for my new Camry, I was told that Toyota of Rockwall's laser engraver was down and they could give me the Key FOB, but not the metal key that goes inside the Key FOB and also is used to attach the FOB to one's key ring. They said they would mail the metal key to me ... when their laser engraver was repaired. Still waiting ... More

Mr Landrum was very nice and attentive. All of the people I can in contact with were very nice. The dealership is very clean, and all the people I came in contact with were very neatly All of the people I can in contact with were very nice. The dealership is very clean, and all the people I came in contact with were very neatly dressed More

Came in told them there was a problem with my hybrid battery. They said there was nothing wrong with it but suggested that I replace my 12v battery also got a tune up. $1200.00. Two weeks later I needed battery. They said there was nothing wrong with it but suggested that I replace my 12v battery also got a tune up. $1200.00. Two weeks later I needed to replace my hybrid battery. I feel like this men and women who work on vehicles don't no anything unless a computer tells them something. They can't use common sense to diagnose the problem. I told the service advisor that my miles per gallon had gone from 34.7 mpg to 27.7 mpg. I have brough my Camry to Rockwall Toyota from the time a bought it, no one else has touched it. I will be rethinking this decision going forward. More

It was great how the people was managed. Good professional personnel. Keep doing ths good job Good professional personnel. Keep doing ths good job More

I wouldn't purchase another vehicle from them because they are not honest regarding maintenance needs. I was charged $300 for some unnecessary repairs that weren;t due until 45k miles. My mileage was 23k they are not honest regarding maintenance needs. I was charged $300 for some unnecessary repairs that weren;t due until 45k miles. My mileage was 23k. Also charged $80 for a chip on the windshield that is not smooth on outside. A child could've done better. I am looking for a new Toyota currently but need a dealership I can trust for maintenance and repairs. Also had to wait 3 hours for them to complete work. I don't remember his name but was forced to grade someone More