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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,700 Reviews
Call Service Center (844) 208-1008

3,700 Reviews of Toyota of Rockwall - Service Center

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October 27, 2023

Quick to meet me when I arrived. Indoor lobby was nice and clean. Although I didn’t partake, I liked the available snacks and drinks in the vending machine. Service did seem to take More

by reyes.eduardo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in Service Dept.
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Oct 29, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, Eduardo, we look forward to having you as one of our valued customers for many more years to come!

October 26, 2023

Always doing a good job. Very professional people. Also in the waiting area good comfort. More

by JUAN.VILCA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Toyota of Rockwall responded

Thank you, Juan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 26, 2023

On time just wish didnt have to spend too much budget is tight. Thank you More

by janiemariscal1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Oct 26, 2023 -

Toyota of Rockwall responded

Thank you, Janie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 26, 2023

Kevin was knowledgeable on how to get the insurance to pay! Thank you so much! More

by luamad2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Oct 26, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kevin here at Toyota of Rockwall.

October 26, 2023

Trust Toytoa of Rockwall with my car and advise the service people give me when I take may car in. More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Toyota of Rockwall responded

Thank you so much, Bobbie, for your kind words, and for taking the time to leave us this wonderful feedback!

October 24, 2023

Don’t buy a warranty with your vehicle at this location because the service dept will make you fight for any coverage whatsoever. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Oct 27, 2023 -

Toyota of Rockwall responded

Amanda, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 24, 2023

Fixed my check engine light, much better experience than the first one. Considering modifications to the truck, and future maintence here More

by riovirgoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Oct 24, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 24, 2023

I recommend anyone to Toyota dealership at work. They’re welcoming staff and ready to help you More

by robertmatara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Toyota of Rockwall responded

Robert, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kasey was able to help, and we hope to see you again!

October 24, 2023

The dealership was very helpful and prompt. I would recommend this dealership to my friends and family. More

by pbeitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Oct 24, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cesar and Kasey met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 23, 2023

Could have gouged me very easily; instead my services were free. Turned out just to be a loose gas cap! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Toyota of Rockwall responded

Larry, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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