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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews

3,653 Reviews of Toyota of Rockwall - Service Center

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March 08, 2025

Great personnel, short waiting time, very knowledgeable, I am always returning to this dealership to have my car serviced, More

by giannifontanot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, Gianni, and for taking the time to leave us this wonderful feedback!

March 08, 2025

Prompt and Courteous service advisor. Clean dealership. Kept me informed of the work in progress and I was able to view the car in the service bay while being worked on. Well, recommend More

by Billthompson4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Bill, and we hope to see you again!

March 05, 2025

Very good work done in a timely manner. Appreciated the clear communications and notification of other work needed. More

by MCWIN527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 04, 2025

They modified my oil pan back in November 2024 without my authorization. Now it leaks and they are not standing behind their 12 month 12k mile labor warranty. More

by Markdouglascunninghamthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
Mar 08, 2025 -

Toyota of Rockwall responded

Mark, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 04, 2025

Very good work. Great freindly team timeliness. Shuttle sevice. Custo.er service was good. Quick work More

by Varughesesheela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

March 04, 2025

Helpful, clear communication, and prompt. Every visit has gone exactly as hoped and expected thus far— from purchase to service and the receipt of documents. I look forward to what’s to come! More

by leisure-emojis-1o
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRIAN JOHNSON
Mar 05, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

March 03, 2025

Everyone is super nice and provides excellent service! They make sure you anre comfortable and provide bottled water annd coffee and food truck! Prices are not so bad either! I got a quote on the tires I More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simone
Mar 04, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, Linda, and for taking the time to leave us this wonderful feedback! Happy we could provide such a wonderful experience!

March 01, 2025

Staff is friendly, but the online booking process is ridiculously horrible. 2 recalls on my new truck, an oil change, and a couple of TSB issues. I was told I had to leave it for hours to do the warrant More

by Vahle48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Mar 03, 2025 -

Toyota of Rockwall responded

Thank you for your candid feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out if you'd like to discuss this matter in more detail. Thank you for choosing Toyota of Rockwall, we value your business and hope to see you again!

March 01, 2025

Best place to service your car with peace of mind . the customer service is also 💯 perfect 👌 More

by funmilayobadia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall!

February 27, 2025

We bought our Highlander several years ago. TOR keeps our Highlander in tip top shape where you always feel safe and depend on it to get you anywhere. They also alert us to future service to ta More

by W.HALL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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