Toyota of Rockwall - Service Center

Great dealership and service. A complimentary car wash would go a long way towards good will. A complimentary car wash would go a long way towards good will. More

The staff is always friendly, from the initial contact to make an appointment to the people that I see on the day of service. Definitely worth the drive! make an appointment to the people that I see on the day of service. Definitely worth the drive! More

Jose did a great job working on my vehicle and even went above and beyond when he noticed a nail in one of the tires and realized that it was going to take extra time to fix and asked me if I needed anythin above and beyond when he noticed a nail in one of the tires and realized that it was going to take extra time to fix and asked me if I needed anything. I told him l needed to pick something from the store and he provided me with a courtesy van and a driver to drop me to the store to pick up my staff. I did really appreciated him for his kindness and great customer service. I was worried not making it to work on time but because of his excellent customer service, l made it to work on time. More

Super friendly and helpful staff. Got me in and out before I could even get my computer up and running. Great job! Got me in and out before I could even get my computer up and running. Great job! More

No air was added to all 4 tires. Disappointed with poor service after the fact that Kevin mention they will add air. Disappointed with poor service after the fact that Kevin mention they will add air. More

Took car in for a road/ truck sound on drivers side and it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed replacing the wheel bearing! Felt like we replaced a transmission that did not need to be replaced at all or not at this time. Could have saved us a large expense by fixing the correct problem the first time. More

I don’t know who Dan is he did not help me, Diego,jacob, and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return if i need a new car! More

I was treated very courteously and I didn't have to wait a long time to have my car serviced. a long time to have my car serviced. More

Would have appreciated a better explanation from the Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". Th Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". That is a true statement BUT since i was dropping off a new 2023 car there were many better, more gentle ways to respond and explain. Jumping immediatly to how much i had to pay for a rental car was the worst way to respond. Service desk woman was very nice when i met her, assuming it was the same person, but that initial discussion was unnecessarily painful. A little coaching would go a long way. More

I learn there are people doing the best for the customer you guys the best you guys the best More