Toyota of Rockwall - Service Center

Incredible experience. Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to brin Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to bring it in anyway and he would personally take care of us. It was an issue that needed a multitude of tests so he got me in a nice rental car immediately. He stayed in constant communication with us and was thorough with his tests and had found that I received bad gas from a station. He showed compassion and walked us through the steps of what to do in this situation and held our hand every step of the way. They got my car fixed up quickly and it’s now running great! THANK YOU CARL!!!! You are awesome. More

I’ve taken my car in like 6-7 times and I still have that rattle on my passenger side rattle on my passenger side More

Always very professional and courteous. The work is well done and completed faster than expected. The work is well done and completed faster than expected. More

Once you buy your car, if there’s a problem, they want you to pay for it it you to pay for it it More

This is a great dealership. But everytime I’ve taken my cars here there has been something not put back the way it was found. Like asking to put air in my tires and not puttin But everytime I’ve taken my cars here there has been something not put back the way it was found. Like asking to put air in my tires and not putting the caps back on valves. Or being there for an oil change and leaving the under carry with screws loose that resulted in it dragging while I’m on the highway. The technicians do half-a$s work. I’ve had friends take their cars here and have stuff stolen from their cars. I’ve purchased 3 cars from this places. All brand new. The folks inside are amazing but the folks working outside on the cars leave a bad taste in my mouth. More

Service was very fast. Only took 45 mins was told it would take 1.75 hrs. Satisfied. Only took 45 mins was told it would take 1.75 hrs. Satisfied. More

Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great i I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great if the dealership could avoid adjusting the driver seat. More

I was in and out in less than an hour and 1/2. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs. More

Over an hour wait for an scheduled appointment! !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. C !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. Car was never works, it is a joke More

Cesar was very pleasant and the work was quick. I am just not sure what was really done during the service appointment. I am just not sure what was really done during the service appointment. More