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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,652 Reviews
Call Service Center (844) 208-1008

3,652 Reviews of Toyota of Rockwall - Service Center

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August 19, 2023

Decent experience with service team every time we’ve needed to use it. Sales team used to be good but prioritize dollars over customer loyalty More

by MATTHEWPGRANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, Matthew, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 19, 2023

I was extremely satisfied with the sales representative (Jacob) professional explanation and his support to make things very clear. More

by fiseha.mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Josef Casares, Karissa Gutierrez, Oscar Boyd, Joshua Wells, Nic Tran
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Aug 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 17, 2023

Mick Schott is an outstanding service staff. From check in to completion of servicing my vehicle was outstanding. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 17, 2023

Good service My car was not washed My appointment was put back 15 minutes It took longer than an hour to get my oil changed. More

by CINDALR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. Thank you for your business.

August 17, 2023

Great customer service by Carl my service tech. I highly recommend this dealership to friends! More

by michelle_salas_hsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Aug 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. We look forward to serving you for years to come.

August 16, 2023

Too many "mistakes" regarding things needing service. Feels like service gouging. Was told tires needed replacement. They didn't. Was told windshield wipers needed replacement. They didn't. Took vehicle More

by WBPALIDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue
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Aug 20, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 16, 2023

We feel fortunate that Ms. Kasey was assigned as our Service Advisor. This young lady is patient, kind and highly professional. Her care for her role and her clients shines t More

by CBROWN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Toyota of Rockwall responded

Cherie, Thank you for choosing Toyota of Rockwall. Your service feedback and rating mean a lot to us. We're glad Kasey was able to help, and we hope to see you again!

August 13, 2023

Did not address blind spot in left headlight. Indicated could not duplicate problem. Facebook is full of similar customers with same issue. Unsafe to drive at night. Offered no possible remedy. L More

by sherryroxysmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
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Aug 17, 2023 -

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 12, 2023

The service consultant was pleasant and respectful. Explained what was going to happena nd have me a time estimate and my truck was ready within the time-frame and price given. More

by cgironcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the employee name
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Aug 14, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 12, 2023

Very helpful in ordering some touch up paint nice waiting area timely oil change thanks More

by david.parkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Aug 14, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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