Toyota of Rockwall - Service Center

We were very disappointed by the lack of customer service from Michael. We bring you 3 cars almost every 6 months. We generally get some kind of discount (~10%). But every single time we get Michael, we don' from Michael. We bring you 3 cars almost every 6 months. We generally get some kind of discount (~10%). But every single time we get Michael, we don't get any discount. This time we had a bill for more than $625 and all he could do was to give us $25. He claimed that he had to wait for his manager to see if he could do more and he came back saying that was the most he could do. (We don't even believe he asked anyone) My husband was asking for $550. Had he come back with $575 (so 8% discount) my husband would have been ok and thankful for the effort. But for $25, Michael pissed off a customer and now my husband doesn't want us to bring our 3 cars back to your shop. We moved one year ago from out of state. If you look at our records with Toyota and Lexus, we have always been very faithful / long term customers. You had an opportunity to earn our business and lost it for $25. More

Professional and transparent; you can not ask for anything more in a mechanic. Service took the time coming anything more in a mechanic. Service took the time coming More

Customer service was not great. Everyone past the issue on to the next person. Not good Everyone past the issue on to the next person. Not good More

Polite,Experienced, and quick I am so happy I have them as my service team as my service team More

Everyone was very patient and informative of how long my wait was going to be wait was going to be More

Service advisor Mick was very clear in explaining the options that were available to me for the service that my vehicle needed and the time frames it could be completed. Kept me informed of when my vehic options that were available to me for the service that my vehicle needed and the time frames it could be completed. Kept me informed of when my vehicle would be ready. More

Service person Carl is so professional enough to take care his clients. The estimated time of the service was right. Able to drive out on time. Thank you Carl😘 care his clients. The estimated time of the service was right. Able to drive out on time. Thank you Carl😘 More

Service rep was very responsive and professional. Service was fast and they kept me informed. Service was fast and they kept me informed. More

Text messages instead of face to face customer service is not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What happened to a person showing you your filters before assuming they need to be changed. Very disappointed! More

They attended me good excelent but to these day never sent me my contract had hard time finally sent it email but never sent paper work planing buying another car but no there and not sending no body s sent me my contract had hard time finally sent it email but never sent paper work planing buying another car but no there and not sending no body sorry you wanted my feedback More