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Toyota of Scranton
Scranton, PA
5,507 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,507 reviews
Verified Customer
June 26, 2021
Very professional, eager to help, very knowledgeable, polite, the showroom is clean, I love my new car. Fun to drive, great on gas, handles well polite, the showroom is clean, I love my new car. Fun to drive, great on gas, handles well More
by colleen9876
Employees Worked With
Patrick Rogers , Howard Sweeny
June 25, 2021
Everyone was super professional and courteous. The service was really fast as well. service was really fast as well. More
by LADY1979
June 25, 2021
They are like family! They made us feel important and did not make us wait in a dealership for an entire day. This was our 5th vehicle purchase in 4 years from them and we will not buy from anyone else! not make us wait in a dealership for an entire day. This was our 5th vehicle purchase in 4 years from them and we will not buy from anyone else! More
by clapon
June 25, 2021
Friendly and professional service and my car looks like new. They do great body work at Toyota of Scranton. I've been using them over 5 years now with no issues from the service department. new. They do great body work at Toyota of Scranton. I've been using them over 5 years now with no issues from the service department. More
by CHAD D
Employees Worked With
Bernadine Welcome
June 25, 2021
Not for this service. I needed to wait for 4+ week to get the next service appointment. 2 weeks before the service, I got the notice of appointment cancellation and move my appointment from Saturday to Frida the next service appointment. 2 weeks before the service, I got the notice of appointment cancellation and move my appointment from Saturday to Friday which I need to arrange a lot at work. When I called Service at 5:00 PM nobody answer the phone. I tried Sales to help me grab someone to talk but he did not transfer my phone, leave the phone more than 10 min. This poor service and poor teamwork has never seen in other station in Tristate (mass/conn/RI) OR 10 years ago at ToS. I would like to see the similar Toyota service level at ToS just like Tristate Toyota station or ToS 10 years ago. More
by shinty5150
Employees Worked With
I do not remember who it was but I leave the general comment of Service dept management, especially for appointment and cancellation notice. , Alyssa Esteras
June 22, 2021
Very convenient. I waited for my car inspection and it went very quickly . Nice cafeteria to wait, went very quickly . Nice cafeteria to wait, More
by MMORGAN5
Employees Worked With
June 22, 2021
Went in as scheduled Option given for return ride. Great service with everything explained prior to start. Service completed earlier than time given. Left with a smile. Great service with everything explained prior to start. Service completed earlier than time given. Left with a smile. More
by WESTPD
Employees Worked With
June 22, 2021
Customer service was amazing. Sylvia, our sales woman was very knowledgeable and our finance team did everything they could to make sure we got a great deal within our budget. Very happy with our purcha was very knowledgeable and our finance team did everything they could to make sure we got a great deal within our budget. Very happy with our purchase and the staff at Scranton Toyota More
by TBIGLIN1
