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Toyota of Scranton

Scranton, PA

4.7
5,511 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,511 reviews

April 27, 2021

My family has been purchasing for years. This is our favorite dealership. Always the best price. No games or gimmicks. I shop round locally, call Joe Gatto and we always make a deal. The entire staff ma More

by BB2228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gatto, Dorothy Wallace, Maxx Broden, Howard Sweeny
Apr 27, 2021 -

Toyota of Scranton responded

BB2228, your loyalty to our dealership is a compliment to our business and the team. Thank you. Enjoy your new vehicle for many miles. Take care.

April 26, 2021

Excellent service, excellent food! Really great people to work with and I didn't mind traveling far for the right car. I will definitely be back. More

by SANDYSENTERPRISES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Toyota of Scranton responded

Sandysenterprises, thank you for the perfect, 5 star review. We are delighted all went well. Enjoy your new vehicle. Take care.

April 26, 2021

I had a very pleasant experience at Toyota of Scranton. I really enjoyed working with Brian. He was very caring, professional, and knowledgeable. I couldn't be happier with my new vehicle! More

by DANTOMPKINS570
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Toyota of Scranton responded

Thank you, dantompkins570, for your 5 star rating. We are thrilled you enjoyed working with Brian. Enjoy your new vehicle. Take care.

April 26, 2021

I was never told or asked about the recall that is pending for the RAV4. The other thing is when the associate told me that my car was ready and its waiting for me, it was a red Camrey instead of my More

by dkulkarni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
May 27, 2021 -

Toyota of Scranton responded

Dkulkarni, Our apologies for any oversight on informing you of an open recall. We would like to make an appointment for you to have the recall completed and will reach out to you. Also, apologies on the miscommunication regarding your vehicle. We work to provide the best in guest experience and we are sorry if you left our dealership feeling disappointed. We will reach out to you to make the recall appointment. Take care

April 26, 2021

I had a wonderful experience with Joe he treated me with respect and found me a car I could manage. I absolutely love my 2017 Toyota Camry. It was hard giving up my Toyota Rav but I had to. Thanks to Joe an More

by Christine Leone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 26, 2021 -

Toyota of Scranton responded

Christine, enjoy your new Camry. Thank you for taking the time to let us know about your buying experience. Our team is here to help! Take care.

April 26, 2021

Jenna did an excellent job helping me and also hearing me an awesome rate on my loan. She is a great employee and a great person to talk to as well. I would definitely send anyone I know to her. Also my d More

by Loriannkrisler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ebrahin Evertsz , Jenna Sledzinski
Apr 26, 2021 -

Toyota of Scranton responded

Loriannkrisler, thank you very much for your perfect, 5 star rating and the awesome review. We all appreciate your recommendation and feedback on our team. Jenna and Abe are both very customer focused. We are delighted all went well. Enjoy your new vehicle. Take care.

April 26, 2021

Adaptable , quick service , comfortable friendly lounge, hospitable people Ready to help patient was getting late for work and everyone was concerned and tried to speeed up things always touched bear to m More

by AARONSMUM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Howard Sweeny
Apr 27, 2021 -

Toyota of Scranton responded

Aaronsmum1, thank you for taking the time to let us know about your recent experience. We all appreciate your feedback and look forward to your next visit. Take care.

April 25, 2021

Easily took care of problem. I knew how long the job would take and was offered refreshments to help the time go by. When finished it was in the offered time. More

by PICANTE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Dudascik
Apr 26, 2021 -

Toyota of Scranton responded

Picante, thank you for letting us know about your service visit. We are thrilled all went well. Take care.

April 22, 2021

They are very customer service oriented. Communicate well to let you know how long your vehicle will take and when it will be ready. Waiting area is very clean and spacious. More

by MCENCETTI
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Toyota of Scranton responded

Mcencetti, we strive to maintain our dealership so guests are comfortable when waiting. Thank you for taking the time to review your recent service visit. We are thrilled all went well. Take care.

April 22, 2021

The last service was not satisfied as I expected. Therefore I was not happy and the service was average. The computer system was not working right, so the recall for fuel pump was not required. But, More

by VINSIXIENG
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Toyota of Scranton responded

We are sorry if you were disappointed at your last service visit. Please contact our Vice President of Guest Experience, MJ Preno, to further discuss your comments. You can reach MJ at 570.702.8776. Thank you. Take care.

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