Toyota of Scranton

The best customer service ever. Joe Mercado went out of his way as did Jenna to make the experience stress free and simple. Thank you! his way as did Jenna to make the experience stress free and simple. Thank you! More

The service is gone down here at one time they used to wash our vehicles. My truck has a bumper to bumper warranty but after five months I was told my wiper blades didn’t work properly and I was suckered wash our vehicles. My truck has a bumper to bumper warranty but after five months I was told my wiper blades didn’t work properly and I was suckered into buying new blades. I know it cutbacks on everything and they want to get their moneys worth. More

We recently had our Rav4 painted after the original paint began to wear off. Many thanks to Stefan , Bernadetti, and the staff in The Body Shop. Nice Job! Thanks to Curt for his assistance, too! began to wear off. Many thanks to Stefan , Bernadetti, and the staff in The Body Shop. Nice Job! Thanks to Curt for his assistance, too! More

These 3 went above and beyond to help me walk away with my first car, and with an amazing price. I cant Thank you guys enough for everything. my first car, and with an amazing price. I cant Thank you guys enough for everything. More

Great with repairs BUT I have a local mechanic that is top notch. Went to Toyota for a recall, the third recall on Toyota Corrolla 2010 LE 4 door. Otherwise I like I said have a mechanic. The 2010 Toyo top notch. Went to Toyota for a recall, the third recall on Toyota Corrolla 2010 LE 4 door. Otherwise I like I said have a mechanic. The 2010 Toyota Corolla is dependable yes BUT the front bumper was poorly engineered and many Corollas have a cracked bumper... Hubcaps are inadequate and fall off and easily. The interior of my Toyota is black, another poor choice as black picks up everything. Gray is a better choice. My former car was a Honda Civic and the interior was gray and it held up and was in great shape when I traded it. Too bad Toyota has declined instead of improved, sad. Will I purchase another Toyota? At this time I am uncertain and may try something new WHEN I am ready to get another vehicle. More

The service was great and the advisor was very up front about the time and cost expected. They are also very knowledgeable about their cars and are able to comprehend questions and concerns from one who i about the time and cost expected. They are also very knowledgeable about their cars and are able to comprehend questions and concerns from one who is not very car savy. More

She was very helpful when I turned in my 2019 Tacoma leased vehicle. Nothing else to say! This 25 word minimum is BS. Come on! leased vehicle. Nothing else to say! This 25 word minimum is BS. Come on! More

Sales person Doug awesome and buying the vehicle was very quick and easy thank you I love my highlander and I would recommend Toyota of Scranton quick and easy thank you I love my highlander and I would recommend Toyota of Scranton More

Stopped without an appointment on my way to another dealer. Had deposit and pre approval in hand. Upon arrival unit was not in the used lot. Was met at the door by Ahmad and he was nice enough to loca dealer. Had deposit and pre approval in hand. Upon arrival unit was not in the used lot. Was met at the door by Ahmad and he was nice enough to locate the unit. Took it for a short spin and left for my other appointment. Returned in less than an hour gave the truck a second look and agreed to purchase it. After three trips away from his deck the salesman said the finance guy would be right with us. A second discussion led us to believe it would be another 15 or 20 minutes. After 45 minutes we were asked to join Howard for some paperwork. First question was how are you paying for this today? It was obvious the salesman had not even briefed him on our behalf. Having now explained it for a second time we got to the paperwork. Not once were we informed that a delay should be expected in the transaction due to the dealership having just paid off the trade-in with the lien release pending. Confusion as to the status of the title and lien made our financial person take pause until cleared. It being the weekend no biggie! Monday morning we went to the dealership and the truck was back in the used car lot and relisted on their web site. In confronting the salesman he said his manger will sell me the vehicle but it needs to be paid for now. To say the least I walked out - I take it contract or not they do what they want. Never Again! More